My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-04-01T11:58:36+00:00

    Same exact orser. Same exact situation.

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  2. Anonymous
    2020-04-10T21:58:04+00:00

    I ordered a Forza logo shirt, and it's been pending for a fricking day! Microsoft!, you can do better than this

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  3. Anonymous
    2019-12-10T01:10:16+00:00

    Hi Kort

    Thanks for participating in Microsoft Community, I'm Skypper G. I'm Independent advisor, let me help you with this.

    Is you already checked it in your order status following the steps below:

    https://support.microsoft.com/en-us/help/402671...

    I would suggest to you try tomorrow or contact directly with Microsoft Commerce Support:

    https://support.microsoft.com/en-us/contactus/

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  4. Anonymous
    2020-04-01T19:38:51+00:00

    Same here amost a week now but its still pending .

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  5. Anonymous
    2020-04-10T07:39:51+00:00

    I would like to know too i ordered a elite controller still saying pending but they already took the money out of my account starting to get frustrated with the whole situation since i cant go to the store like i wanted to with whats going on in the world right now all i want is my controller plain and simple

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