My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2021-01-15T10:58:13+00:00

    ....hopefully the last post on this.

    So I cancelled the order only to find that microsoft has put a hold of 4 x £549 on my paypal account!  This equals £2,200.

    They did this every time I called and asked for escalation.

    This is messed up.  I urge anyone reading this not to buy from Microsoft Store.  I am one of many people who have had this issue.  Please check other forums online or even on microsoft website which will verify what happenned to me is normal practice at Microsoft.  And after several years, they still haven't got their act together.

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  2. Anonymous
    2021-01-14T17:46:02+00:00

    ....the story continues....

    i just called them to find out why i hadn't received communication by now as they had promised an update.

    the new story is that I now have to wait 5-7 days while they investigate why my order is pending....

    • my daughter's education is getting further messed up

     - overseas call centre with guys who don't care and cannot to anything

     - rediculous!

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  3. Anonymous
    2021-01-14T10:39:42+00:00

    DO NOT BUY FROM MICROSOFT STORE - THE WHOLE SYSTEM IS MESSED UP.

    WE HAVE A NATIONWIDE SITUATION IN THE UK WHERE CHILDREN NEED TO BE SCHOOLED REMOTELY AND NEED DEVICES TO HELP.  THIS IS WHY I ORDERED IT.

    Here's what happenned:

    6th Jan 2020

     - Placed order for Surface Go 2 and item was to come on 8th Jan

     - This was confirmed by the support team who also said item was in stock

     - order status - pending

    7th Jan 2020

     - order status pending

     - (still not shipped)

     - called support and they said tracking number will be available on or by 8th Jan

    8th Jan 2020

     - product not arrived

     - asked for tracking number but support said they can't provide this because their team and warehouse team have no means to talk to each other

     - asked for escalation because I needed to know if a device was allocated for me and being loaded on the van

     - escalation said they can't help. computer says pending and tracking will be avilable shortly and device will arrive Monday

     - support said give it till Monday

     - my daughter's education is getting messed up as she does not have a suitable device to do her work. she is working off my smartphone with a 4" screen

    11th Jan 2020

     - called and asked if the device is arriving today

     - support says it should be - be patient

     - i asked for tracking number as status still said pending - usual answer received which was that support don't have the ability to contact warehouse

     - called again a few hours later and support said best to cancel order and re-roder. complimentary express service given

     - new order placed and status left as peding

     - my daughter's education messed up further

    12th Jan 2020

     - chased support to see why order was still pending and no tracking information given

     - they said they can't do anything as you have to wait till the date of expected delivery passes for them to escalate!

     - my daughter's education messed up further

    13th Jan 2020

     - called first thing in the morning to ask where my order was as status was still pending

     - usual rubbisih about no contact with warehouse but support confident I would receive the device eventhough I had explained the week worth of disasters to therm

     - called back after delivery cut off time and they said they would now escalate

     - I asked when I would get my deivce.  They said they did not know but they woul comment within 24-48 hours!

     - my daughter's education messed up further

    14th Jan 2020

     - status on order is still pending

     - Microsoft has not contacted me

     - my daughter's education messed up further

    This is the worst customer experience I have ever had with any company in the last 20 years.   Really bafflled as to how this company operates and even exists.  It just doesn't make sense

     - still waiting for my device

     - still waiting for my device

     - still waiting for my device

     - still waiting for my device

     - still waiting for my device

     - still waiting for my device

     - still waiting for my device

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  4. Anonymous
    2020-12-27T11:24:03+00:00

    Ya I’ve tried that. It’d be cool if we could legitimately track and see where our package is where its headed next and when its on a route

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  5. Anonymous
    2020-12-09T09:15:18+00:00

    I have been waiting for a status changed from pending since Nov 26th was supposed to be delivered on December 2nd... money already out of my bank since day 1.... numerous calls to customers services and now I sit here while they "escalate" first experience with Microsoft store and will be the last!

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