Your phone companion app error : "We can't connect to your phone"

Anonymous
2019-12-06T15:37:26+00:00

I have been getting this message since the 3rd.  I have tried the sync troubleshooting steps but they have not worked.

https://support.microsoft.com/en-us/help/4459358/windows-10-your-phone-app-help#troubleshooting

Windows for home | Windows 10 | Connect Phone and PC

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Anonymous
2020-02-10T16:23:27+00:00

I was finally able to fix this by going into the Shared experience settings in Windows 10

Click the start button and type Shared experiences and then open the setting. Toggle the On switch and see if that works. Even if the on switch is already on, toggle it off and then back on again and see if that fixes it. One thing to note is that you should probably only have My devices only in the dropdown menu.

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  1. Anonymous
    2021-05-01T11:24:39+00:00

    not working

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  2. Anonymous
    2020-09-16T17:09:07+00:00

    Thank you!

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  3. Anonymous
    2020-04-14T16:09:48+00:00

    Tried all of the other trouble shooting steps and this one worked for me...thanks!

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