Synaptics software accidentally deleted

Anonymous
2019-09-20T14:54:28+00:00

Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.

The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am  physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.

I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-24T17:01:14+00:00

    Once completed restart the PC, make sure you download the synaptics version.

    If this fails again I’m out of options; I can only think the touchpad has failed.

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  2. Anonymous
    2019-09-24T15:35:52+00:00

    This is where I got to last time and when i updated the driver despite the warning it did indeed make my device unstable and nothing would work. I will try it again anyway

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  3. Virginia M 41,990 Reputation points Independent Advisor
    2019-09-24T15:22:04+00:00

    The PS/2 entry is the touchpad apparently.

    Try this:

    Open device manager

    Find the touchpad device (“PS/2 Compatible Mouse”)

    Right click on the device and click “Update Driver Software”

    Select “Browse my computer for driver software”

    Select “Let me pick from a list of device drivers on my computer”

    ncheck the option “Show compatible hardware”

    nder “Manufacturer”, scroll down to “Synaptics”

    Under “Model”, the 17.0.19 driver should appear.

    Select the driver and click next.

    Click “Yes” to the “Update Driver Warning” pop-up.

    Restart

    From here: https://h30434.www3.hp.com/t5/Notebooks-Archive...

    Unfortunately if this doesn’t work then I’m out of options.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Please do not download any repair tool which is offered by this site.

    Thoroughly research any product which is mentioned here before you decide to download and install it.

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  4. Anonymous
    2019-09-24T14:55:17+00:00

    Unfortunately it doesn't show Synaptics Clickpad in device manager only lists ps/2 compatible mouse I think this refers to the USB plugged in mouse the tech guy was using when he tried to re install windows for me...Looks like I'm out of options

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  5. Anonymous
    2019-09-24T14:50:37+00:00

    I shall try that today Thanks anyway for your time and patience

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