it's scanning now but I'm unsure on the latter part If I have to re start as it hasn't repired any corruption what exactly do I type after re staring dismcmd?
Synaptics software accidentally deleted
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Anonymous
Following some problems with a 3 year old Acer Cloudbook I had a PC shop re install a fresh Windows 10 and delete the original version. I had previously done something to change the touchpad settings and had resolved it by installing updated drivers. I think I might have moved the drivers to a flash drive and then deleted them by accident.
The new install doesn't allow the touchpad to work properly. I have no touchpad according to device manager merely a mouse. However, I am physically using the touchpad to navigate but it will not scroll or pinch to zoom etc. It will move the pointer and nothing else. The touchpad is therefore in existence somewhere on the laptop but the device manager doesn't have any details of it. Settings does but only allows me to change the delay time. Nothing else. It seems I have completely deleted the software.
I have tried updating the drivers for touchpad via Acer website but when competed the drives download but I get a windows error message saying this device doesn't work on my laptop. Any ides of how I can recover the driver software would be greatly appreciated.
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2019-09-26T18:37:41+00:00 -
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Virginia M 41,990 Reputation points Independent Advisor2019-09-26T18:31:22+00:00 Apparently it’s easy to dislodge the cable connecting the touchpad to the board, if the repair shop had the laptop dismantled or even just had the back off it’s possible,
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Anonymous
2019-09-26T18:29:13+00:00 if it's the latter then how would they do that and disconnect it from the motherboard?
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Virginia M 41,990 Reputation points Independent Advisor
2019-09-26T18:21:18+00:00 Run sfc & dism:
Right click on start button & choose powershell with admin & then type/copy-paste:
SFC /SCANNOW
Once completed then run:
DISM /Online /Cleanup-Image /RestoreHealth
If sfc gives an error saying it found corruption but couldn’t repair then restart pc & then continue with dism cmd & then run sfc again to repair corruption.
Another thought is that when the pc was in the repair shop they disconnected the touchpad from the motherboard.
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Anonymous
2019-09-26T17:53:55+00:00 Thanks I shall keep at it. I will sort this even if it kills me