This is a HUGE problem, IMO. I am only 3 days in to my new computer and the screensaver has not yet worked. The whole first night the computer was on, it was ON the entire night. And the responses I'm getting from chat help (and remotely using my computer to check settings - which are correct and all updates are current) and phone help are not resolving the issue.
PLEASE fix this. I am seriously thinking of returning my computer. Something is very wrong.