fai.music.metaservices.microsoft.com cannot access

Hi Robby 

I am having the same exact problem with WMP 12 on my Windows 7 PC.  It started for me on Friday (06/07/19) of last week.  I just chatted with a Tech support person on the Microsoft site and they were telling me that the site is working for them and that the problem of course is on my end.  I know that is not the case and that the site is down and they don't want to take any responsibility for the problem.  Like you I just want them to fix the down site and get it working again.  As far as I know this feature is not discontinued.  We just have to wait for them to grace us with there help by fixing there down server.  So hold on there and I will do the same.

As I stated in previous:  "Microsoft retired service" for fai.music.metaservices.Microsoft.com.  Been within the last 2 weeks for me.

Threat to empty my library.  Look, unbelievable.

Not, that is the problem right now. The website is not down,. and it never was down. M$ has decided not to support media player for this service unless you are running winhosed 8.1 or higher. The 2020 cutoff is different. M$ only has the gaming and corporate markets left for their desktop markets. There are a few commercial vendors left that are too stupid to port their apps to linux, but windows is finally dying. Their abject greed has caused them to lose out on the tablet,  phone and webserver markets, but their utter ignorance is going to be the end of the imbeciles. They were promising a fully journalled filesystem for the desktop back with win2k, and they still can't pull that off without getting caught spying on their customer base.

hi guys

i'm still not getting it back even when I've got windows 10 struggling

Microsoft SUCKS, and they are forcing COSTUMERS to use their "new and nice" metadata service musicmatch-ssl.xboxlive.com instead of the better and reliable fai.music.metaservices.microsoft.com that has been working fine for many years.

I found this thread with a fixed about a year ago when the new musicmatch was switched for the fai.music services.microsoft.com I just did the opposite, so I resumed service to the musicmacth.ssl.xboxlive.com (which, still SUCKS), but at least I can get album info automatically, and for my new (old cds I did not own) albums I have bought. I have tried with a few cds and all of them have worked.

This was posts on a similar thread about a year ago:

"Found a solution that worked for me:

1. Start regedit.exe
2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
5. Save / exit regedit.exe
6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial."

What I did was to restore [pmp.musicmatch] which, I originally deleted about a year ago... Now I get album info, but updating, or finding metadata for individual songs is really difficult, because the editing option is no longer available, hence the changes I did before.

I hope this can help you guys... It worked for me.

Reinstate service with fai.music.metaservices.microsoft.com

"After looking at customer feedback and usage data, Microsoft decided to discontinue this service. This means that new metadata won’t be updated on media players that are installed on your Windows device". 

Who is this brilliant decider?  Disruptor more like it.