fai.music.metaservices.microsoft.com cannot access

Anonymous
2019-06-12T13:25:59+00:00

Dear All,

I tried since several days to read in WMplayer new cd's, however I can't get Access to MS database at fai.music.metaservices.microsoft.com.

Is there a lone down of Server?

I use Windows 7 Pro and could Access with no Trouble until 3 weeks ago.

Now tried again but failed.

I checked to reqch this Server though Office PC with Windows 10 and IE, but fail, too.

What went wrong so far?

Or does this Service has been discontinued?

Windows for home | Previous Windows versions | Music, photos, and video

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  1. Anonymous
    2019-06-19T15:33:18+00:00

    I have the exact same issues as Roger - The find album info for my W7 machine stopped working around June 6, but my W10 machine is working fine.  The W10 machine appears to use a different database/server (?) as it references musicmatch-ssl.xboxlive.com while my W7 references fai.music.metaservices.microsoft.com

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  2. Anonymous
    2019-06-19T15:46:40+00:00

    Thanks for that RR2. I will have a trawl through the W7 registry and see if the metaservices path is in there and can be tweaked to match that in W10 - if so will post back here with Janet-and-John instructions.

    Won't be for a day or so though, bear with me please!

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  3. Anonymous
    2019-06-20T03:11:28+00:00

    I've just discovered this very same problem which has been driving me mad.

    Trying to rip 100's of CD's to WMP and no data available as it keeps coming up with 'This page can't be displayed' when it tries to connect to the fai.music page.

    I've searched around and it seems Microsoft have decided to end the service availability for certain operating systems. Below is a page I found with information regarding this issue....

    https://support.microsoft.com/en-us/help/4488539/changes-metadata-services-windows-media-center-media-player

    Hope this of use to you all. I'm now stuck trying to find another program/site etc, so, if anyone has any suggestions I'll be glad of an update.

    I can't believe Microsoft have done this, it seems they are happy to shoot themselves in the foot as they are going to lose customers through WMP being such an essential tool for so many customers.

    Here's a brief synopsis:-

    Changes in metadata service affecting Windows Media Center and Windows Media Player

    Applies to: Windows Media PlayerWindows MediaWindows 8.1 More

    Going forward, you may be unable to view information (metadata) such as the title, genre, and artist for songs, and the director, actors, and cover art for movies in Windows Media Center and Windows Media Player. After looking at customer feedback and usage data, Microsoft decided to discontinue this service. This means that new metadata won’t be updated on media players that are installed on your Windows device. However, any information that’s already been downloaded will still be available. 

    This change doesn’t affect any major media player functionality such as playback, navigating collections, media streaming, and so forth. Only secondary features that require downloading of new metadata are potentially affected.

    Windows Media version Operating system Affected by this change?
    Windows Media Center
    Windows 8.1 Yes
    Windows 8 Yes
    Windows 7 Yes
    Windows Media Player
    Windows 10 No
    Windows 8.1 No
    Windows 8 No
    Windows 7 Yes

     There you go............

    Will Windows 10 ever have Windows Media Center? I have a couple of home theater systems that I run it on and would love to get album art on them one way or another.

    Thank you,

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  4. Anonymous
    2019-06-23T18:04:14+00:00

    As an update from my response a few minutes ago I've just found out that it's part of the Microsoft attempt to persuade, sorry, bit of a typo there as I meant 'force' us on older systems to buy a new pc/laptop etc. They are ending support for Win 7 on the 14th of January 2020.

    So, there you have it...........

    https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information?icid=CXSMC_win7upgrade

    100% agree.

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  5. Anonymous
    2019-06-23T18:24:22+00:00

    Hi Robby 

    I am having the same exact problem with WMP 12 on my Windows 7 PC.  It started for me on Friday (06/07/19) of last week.  I just chatted with a Tech support person on the Microsoft site and they were telling me that the site is working for them and that the problem of course is on my end.  I know that is not the case and that the site is down and they don't want to take any responsibility for the problem.  Like you I just want them to fix the down site and get it working again.  As far as I know this feature is not discontinued.  We just have to wait for them to grace us with there help by fixing there down server.  So hold on there and I will do the same.

    As I stated in previous:  "Microsoft retired service" for fai.music.metaservices.Microsoft.com.  Been within the last 2 weeks for me.

    Threat to empty my library.  Look, unbelievable.

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