fai.music.metaservices.microsoft.com cannot access

Thanks for that RR2. I will have a trawl through the W7 registry and see if the metaservices path is in there and can be tweaked to match that in W10 - if so will post back here with Janet-and-John instructions.

Won't be for a day or so though, bear with me please!

I have the exact same issues as Roger - The find album info for my W7 machine stopped working around June 6, but my W10 machine is working fine.  The W10 machine appears to use a different database/server (?) as it references musicmatch-ssl.xboxlive.com while my W7 references fai.music.metaservices.microsoft.com

Thank You Why-Wait for you response but that is ultimately the problem in the long run but not the problem right this moment.  Yes Windows 7 is getting shut down but the site for the music metadata is down and that is why none of us can use this function in WMP.  The article that you pasted doesn't surprise me as Microsoft has stopped updating the metadata service back in late 2017 and albums made from then till now have to be manually entered in but older albums should function like they always have.  Also if you read Robby's first post that started this thread he says that it stopped working on his Windows 7 Pro PC but it also isn't working on his Windows 10 PC at his work. That is because like I said the site is down and not working.  The metadata site for WMP has a long and trustworthy history of going down and it taking Microsoft forever to get it back up and running.  Don't be surprised if this takes into the beginning of July to the mid month of July before they have it fully up and running again. Like I said though thank you for your response it had some interesting information in it like you can use WMP in Windows 10 with a fully updated metadata service, that would be nice.

Actually it is the problem now.

I have two machines - W7 and W10. W10 updates album info, W7 does not. I am assuming that the work environment for Robby runs proxy server that blacklists such database access.

Thank You Why-Wait for you response but that is ultimately the problem in the long run but not the problem right this moment.  Yes Windows 7 is getting shut down but the site for the music metadata is down and that is why none of us can use this function in WMP.  The article that you pasted doesn't surprise me as Microsoft has stopped updating the metadata service back in late 2017 and albums made from then till now have to be manually entered in but older albums should function like they always have.  Also if you read Robby's first post that started this thread he says that it stopped working on his Windows 7 Pro PC but it also isn't working on his Windows 10 PC at his work. That is because like I said the site is down and not working.  The metadata site for WMP has a long and trustworthy history of going down and it taking Microsoft forever to get it back up and running.  Don't be surprised if this takes into the beginning of July to the mid month of July before they have it fully up and running again. Like I said though thank you for your response it had some interesting information in it like you can use WMP in Windows 10 with a fully updated metadata service, that would be nice.

As an update from my response a few minutes ago I've just found out that it's part of the Microsoft attempt to persuade, sorry, bit of a typo there as I meant 'force' us on older systems to buy a new pc/laptop etc. They are ending support for Win 7 on the 14th of January 2020.

So, there you have it...........

https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information?icid=CXSMC_win7upgrade