Sleep not working since 1903 update. Support said that it was an issues with update. Has it been repaired?

Anonymous
2019-06-21T21:29:19+00:00

Has the glitch with 1903 been resolved?  MS support analyzed my system and determined that it was an issue with 1903.  I was told that this was a recurring glitch effecting many other users and was advised a rollback until the issue was resolved.

Windows for home | Windows 10 | Sleep and Power on, off

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  1. Anonymous
    2019-07-22T21:16:52+00:00

    I have an HP Ryzen desktop and my sleep and hibernate functions have worked flawlessly until I installed 1903 Feature update. After the install, my sleep and hibernate functions locked up my computer, requiring a unplug reset.

    I called Microsoft Support and their solutions was to roll back the update. All my power functions returned to normal after the roll back.

    The next day MS offered me an AMD driver update, which I installed. I called them back and asked it the AMD update would fix my issue. They said yes. Wrong.

    I reinstalled the update and the problem returned. I the did the roll back again, and the machine power returned to normal.

    When is this issue going to be resolved? 

    For the last 4 weeks, 1903 upgrade was shown on my update page. I did not use it. Two days ago it disappeared.

    Today, I called MS support again, to get clarification on this issue. I was told to stay with 1809 until 1909, when it will be fixed.

    I'm disappointed as my machine ran faster with the update. I will wait.

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  2. Anonymous
    2019-06-23T17:58:29+00:00

    Does microsoft ever listen?  I even submitted my issues on submit issues app via windows.

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  3. Anonymous
    2019-06-23T17:57:19+00:00

    I took my machine to a very smart worker at Staples...he is a computer science/engineer.  He said to do. Simple restart. That fixed the issue for now.  It also fixed my issue of nothing showing up on the search screen.

    When you all are contacting microsoft is it free support. My experience was that they want me to pay money prior to helping.

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  4. Anonymous
    2019-06-23T17:29:11+00:00

    I have an HP Ryzen desktop and my sleep and hibernate functions have worked flawlessly until I installed 1903 Feature update. After the install, my sleep and hibernate functions locked up my computer, requiring a unplug reset.

    I called Microsoft Support and their solutions was to roll back the update. All my power functions returned to normal after the roll back.

    The next day MS offered me an AMD driver update, which I installed. I called them back and asked it the AMD update would fix my issue. They said yes. Wrong.

    I reinstalled the update and the problem returned. I the did the roll back again, and the machine power returned to normal.

    When is this issue going to be resolved?

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  5. Anonymous
    2019-06-22T05:01:20+00:00

    Same issues as original post.  Computer will no longer sleep at the set time.  Can only sleep manually.

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