You might try setting it in 7.1 mode and see if this give better results. If this doesn't work then you might contact Microsoft but from my experience they are no help. They should there is a problem but it seems they are ignoring it.
Issues with 5.1 Surround Sound with Windows 10
I can not get 5.1 Surround Sound to play for my computer with any audio player; i.e. DVD/CD optical drive, Pandora, etc. but when I run an audio test using the device manager it tests perfectly. I have heard that there might be a compatibility issue with 5.1/7.1 Surround Sound and Windows 10.
Please let me know if anybody has had this problem and what the solution is.
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2020-05-06T14:29:32+00:00 -
Anonymous
2020-04-27T19:35:31+00:00 I have the same problem will not play 5.1 only stero despite the HD drivers
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Anonymous
2020-04-16T03:51:44+00:00 You're referring to "Windows Sonic for Headphones"?
Press the Windows Key + S and type sound, click on Sound Control Panel, right click on your playback device and select properties, select the Spatial Sound tab, select Windows Sonic for Headphones and check Turn on 7.1 virtual surround sound. If that doesn't work or the option is not there, then it would be safe to assume the feature is broken or has been pulled.
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Anonymous
2020-04-03T02:31:43+00:00 You answered a question he didn't ask. Please try again
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Anonymous
2019-12-20T13:40:21+00:00 i think that it works but the apps wont support, it because when i listen to music on spotify i only get stereo but in games my subwoofer works.