Windows 10 1903 can't manage a printer

Anonymous
2019-06-18T19:32:28+00:00

I have a few Windows 10 Pro x64 1903 (with 2019-05 or 06 cumulative update) having an issue where when you use the modern Settings app > Devices > Printers & Scanners, when you click on an existing printer, the printer below it does not drop down making space for the the "Open queue" and "Manage" buttons, instead the buttons overlay the lower printer, but won't allow you to click on the buttons, therefore you can't manage the printer.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

99 answers

Sort by: Most helpful
  1. Anonymous
    2019-06-19T21:48:16+00:00

    While continuing to work on this -since I could see the Manage box, I decided to try to tab to it, and it worked.  I pressed enter with it highlighted and I was able to manage it.

    Now my goal was to set it as default, the set as default button was missing.  After some searching around, I realized that the "Let Windows manage my default printer" box had become rechecked.  After unchecking it, and once again using the tab trick to get into manage the MS Print to PDF feature, I was able to set it as the default printer.

    So I've found a work-a-round, but the display issue is still there so I don't consider the issue resolved.

    Was this answer helpful?

    70+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2019-06-27T16:02:43+00:00

    Interesting - I'm fine with the belief that it's a permission issue, but not sure why that folder would affect the display settings. 

    Just a reminder - all functionality is there if you use tab to get to the buttons and then ENTER to activate the button, the issue is completely around display.

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2019-10-25T21:40:24+00:00

    My Windows 10 system was one version back, working ok for the most part..  this issue did not exist but then I had a brain wave to do a FRESH START to address some other things.  Looks like 1903 got installed and now I cant manage the printers.  When I try to click on the "manage" button it slides away downward almost like a virus would do in the old days back on windows XP.

    So another possible fix does not work.. a FRESH START will not fix this problem as it is built into the Windows 10 OS.  Rather it causes the problem if you did not have it.  Best to try and SKIP Ver 1903 all together but I don't know if that is possible.

    One other thing I noticed is that the problem does not exist if I log into machines remotely using TEAMVIEWER 14.  Oddly the printer manage buttons work perfectly via Teamviewer.  However if go to the machine in person and use the mouse they cannot be managed.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2019-06-27T16:42:39+00:00

    Well, what's interesting is the standard user does not have the "Remove device" button.

    Standard User View: Open Queue, Manage

    Admin View: Open Queue, Manage, Remove Device

    I'm making an assumption that whatever ties to/around that permission may correct the display problem?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2019-06-19T11:30:42+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern. Could you please let us know if you have noticed any other issue with Settings app?

    We recommend you to follow the steps mentioned below to re-register Settings app and check.

    1. Search for PowerShell in the search bar.
    2. Right click on the same in the list and choose Run as administrator.
    3. Then copy and paste following command and press Enter.
    • Get-AppXPackage -AllUsers -Name windows.immersivecontrolpanel | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}
    1. Then close PowerShell session and check for the issue.

    Regards,

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments