Camera / Webcam not on device manager list - Windows 10

Anonymous
2019-09-11T15:01:53+00:00

HI there,

I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

It is not listed on the Device Manager list.

Thanks for the help.

JP

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

151 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-05-13T19:35:20+00:00

    Hi Stefano, I also have the same problem. I don't know how, but suddenly the camera and microphone are not working.

    My laptop is HP x360 Convertible ab128tu. it has an integrated webcam which also includes microphone in it. around 2 weeks ago when I try to use it in zoom, it says there's no camera. and so is the microphone. i was kinda shocked.

    After many attemps, I try your suggestion. It is indeed listed in the device manager as transparent after I click 'show hidden device'. I was glad that it worked.

    I followed again your advice to 'uninstall device' so that it can get reinstalled after 'detect hardware change'.

    but after I try to scan the change, it didn't do anything. the device is no longer listed and cannot get reinstalled automatically like you suggested somehow. Now I'm panicked.

    What should I do in this situation?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-01-28T20:33:43+00:00

    Had same issue on our hp envy. It has a privacy switch on the side which disconnects the camera when turned off. Hence camera no longer listed on device manager.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-09-24T01:50:11+00:00

    So I did what you said and it uninstalled the camera, but now what, there is no option to re-install it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2019-09-11T20:47:48+00:00

    Hi there,

    Ok so I got the Device Manager part to work - it showed it, I followed the steps, but the device didn't show up in the "manually install" part. Should I use the recommended part?

    I downloaded the Envy Hardware Diagnostics tool - but not sure where the results will post on my system.

    Sorry for all the questions - I'm supposed to be pretty good with computers... guess not.

    JP

    Hey JP, how you getting on?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-09-11T16:30:01+00:00

    Hi Mark

    Thanks for this - model number - HP ENVY x360 Convertible 13-ar0xxx

    I tried to get the Device Manager part done - but when I open it from the Action button I don't have the legacy hardware option listed - just "help".

    Jacqui

    Was this answer helpful?

    0 comments