Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2020-10-08T20:54:52+00:00

    No, this problem did not ever reappear again, once it was fixed following the steps I've outlined above.

    Good luck!

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  2. Anonymous
    2020-10-08T20:39:26+00:00

    10/08/2020    I'm experiencing the same problem today and will follow your advise.  Does this problem reappear periodically?

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  3. Anonymous
    2019-09-21T07:59:08+00:00

    ntel Optane(tm) Memory Pinning

    Unable to load DLL

    'iaStorAfsServiceApi.dll': The specified module could not be found.

    (Exception from HRESULT: 0x8007001

    Windows Explorer

    I am running Windows 10. This only started after the last Windows 10 Update.

    I have a DELL Laptop

    Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

    This is a very annoying message.

    Can anyone assist?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-08-30T02:24:17+00:00

    Hi DaveM121

    I uninstalled the component that you recommended and that seems to have solved the problem. I will go on the Intel site in a month's time to see if they have resolved the issue before I reinstall the software component.

    Thanks again for your advice.

    AndrewRollins16

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