Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2020-06-19T16:33:12+00:00

    I went to Intel's site after this Intel Optane(tm) Memory Pinning

    Unable to load DLL error occurred in the Windows 10 2004 update. Here's what it said:

    "How to fix it:

    This issue can be resolved by doing the following:

    First, refresh the current driver package installed by repairing the Intel® Optane™ memory pinning extensions:

        Open Programs and Features (Press Windows key  + r), type ‘appwiz.cpl’ and click OK.

        Locate and highlight Intel Optane Pinning Explorer Extensions.

        Click Repair."

    I copied and pasted the appwiz.cpl into run box, hit enter. Then scrolled down to Intel Optane Pinning Explorer Extensions, highlighted it, right clicked, selected Repair. I rebooted, did the same things in File Explorer that triggered the error after reboot. No error. It appears you may not need to wait a month after uninstalling. Here's the link:

    https://www.intel.com/content/www/us/en/support/articles/000056299/memory-and-storage.html

            Doug

    Windows 10 User

    Editorial Comment:,

    Used Every Version of Windows since the week Windows 3.1 came out for sale commercially in my area. Vista was a blooming disaster on a Dell Laptop purchased for my wife that came with it. Formatted Hard Drive & installed XP to get laptop working well. XP, 7 & 10 have been the best experiences. 3.1 was a much improvement to DOS for productivity, not so much for gaming initially. 😁

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  2. Anonymous
    2020-02-23T14:42:12+00:00

    "Power to the Developer!"

    You've got to be kidding.  How about Power to the Customer, idiot?  Whatever happened to getting it right first time?

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  3. Anonymous
    2019-11-30T15:08:15+00:00

    Repair worked for me as well. Dell 2in1 Windows 10.

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  4. Anonymous
    2019-11-15T03:27:40+00:00

    I didn't uninstall it, but I clicked on repair and it worked

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