Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2020-03-29T17:15:55+00:00

    Thanks!  This seemed to work for me too and by far is the most simple solution offered.  I suggest everyone try this before using other more drastic options.

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  2. Anonymous
    2020-02-28T21:12:02+00:00

    After I uninstall the Optane software, I'd like to install the newer Optane immediately instead of waiting months. Is this possible?

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  3. Anonymous
    2020-02-10T18:49:59+00:00

    Uninstall this crapware. Provides absolutely no value.

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  4. Anonymous
    2020-01-21T22:30:25+00:00

    Hi Andrew

    There does seem to be a conflict between the recent update and Intel Optane

    Open the old Control Panel, go to Programs and Features

    You should see a specific Intel Optane Software Component. Uninstall the Optane software

    Restart your PC

    In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

    I selected "Repair" instead of "Uninstall" and error was resolved......

    Go to:  Control Panel, Programs, Programs and Features, scroll down to "Intel Optane" software, right click, and select "Repair"..... problem solved. No restart needed.

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