Intel Optane(tm) Memory Pinning: Unable to Load DLL

Anonymous
2019-08-29T04:07:36+00:00

Whenever I open Windows Explorer of select  a file in Explorer, I get the following error message:

Intel Optane(tm) Memory Pinning

Unable to load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007001

Windows Explorer

I am running Windows 10. This only started after the last Windows 10 Update.

I have a DELL Laptop

Intel(R) Core(TM) i7-8750 CPU @ 2.20GHz 2.21

This is a very annoying message.

Can anyone assist?

Andrew

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2019-08-29T06:38:02+00:00

Hi Andrew

There does seem to be a conflict between the recent update and Intel Optane

Open the old Control Panel, go to Programs and Features

You should see a specific Intel Optane Software Component. Uninstall the Optane software

Restart your PC

In maybe a months time, go to the support page for your system on the Dell website, then download and install Intel Optane, they should have resolved this bug at that time . . .

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  1. Anonymous
    2019-11-13T14:15:16+00:00

    The proposal also helped me, thanks to all.

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  2. Anonymous
    2019-11-09T13:51:32+00:00

    Thanks will check the dell web site for updated Optane

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  3. Anonymous
    2019-11-01T15:29:00+00:00

    Thank you this solution is the one that worked.

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  4. Anonymous
    2019-10-23T10:37:46+00:00

    Thanks! Sounds like a good temporary solution, until Intel has released an update.

    I was checking the Intel website, but there is no new release yet. I will post an update in this topic once there is. Should be helpful for many of us.

    https://downloadcenter.intel.com/product/99745/Intel-Optane-Memory-Pinning

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