HELP!! What can I do to fix my Microsoft Lumia 950 Windows 10 phone?

Anonymous
2019-08-23T21:20:56+00:00

I bet you're gonna say to either buy an Android or an iPhone or do another scary Hard Reset. This phone isn't that old and has never been abused. But just part way thru today, after doing nothing new, it suddenly gets stuck "swirling" whenever I try to add a Photo to an email or to a Facebook status or Comment.

The Browse button to Add Image on this site even locks it up now but at least on that, I can backup by tapping the <- arrow.

It gets so stuck that nothing but a Soft Reset can make it respond. Just a normal Shut OFF has it get stuck on the GOODBYE screen. Then I always need to hold the Up Volume and Power buttons to force a Soft Reset.

This is a sad day. Will somebody that knows more than me tell me if there's anyway to just do a Reset to a Saved something that will return it to what it was at some point in the recent past? I know that I've seen somewhere in Settings that I have a pretty recent OS backup.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2019-08-24T04:10:13+00:00

++ if I were in that situation, then I would wait for the September 2019 security update, which could have a + effect on the OS (sometimes updates have caused temporary problems, but generally they should be improvements) ++ maybe the automatic backup was triggered by an app (I do not know this), but if you end up with a fresh start then you will have the best possible version of the OS (If you do not have a trusted backup, then it is better to start fresh) ++

++ another suggestion : try to clear the browsing history of your MS Edge browser maybe this helps ++ clear everything, even passwords //

Was this answer helpful?

7 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2019-09-01T17:09:57+00:00

A phone backup is just the phone settings and app list. It cannot effect the underlying operation of the phone.

 There is no reason to identifying a backup as one that was made when my phone was operating as expected or not as expected.

When the phone restarts you will go through your selection of initial phone settings. Then your account info is entered. The phone will search for backups you have for that phone. It will show you available backups. You select if you want to use one of the backups or continue without using a backup.

That's all there is to it.

Make your phone names simpler. This may be the reason the backup got overwritten. I have never seen a phone name with two lines of characters. This is what the phone will have to display when you select a backup to use.

Was this answer helpful?

3 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2019-09-17T21:28:14+00:00

++ it is evident though that most of the AT&T Microsoft Lumias have been locked to that network & the articles are great because offer a complete picture about the network locked / unlocked issue ++ here is another one that can help : https://www.att.com/esupport/article.html#!/smb-wireless/KM1258553?gsi=4ev2py ++ certainly there are differences between the mobile platforms, but the fundamental problems are the same //

Was this answer helpful?

2 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2019-08-23T22:09:01+00:00
  • so life can be even 5 star ***** with Windows 10 mobile & I think Jeff you are a veteran of Microsoft Lumia (it is important to say that it is not Nokia) & you know what to do (a factory reset is obviously better than buying a new phone) ++ if you like literature here is a great quote : “All human wisdom is contained in these two words - Wait and Hope” ― Alexandre Dumas (The Count of Monte Cristo) ++ here are some other quotes regarding hope from the SHAWSHANK REDEMPTION movie https://uproxx.com/movies/10-shawshank-redemption-inspirational-quotes/ ++ hope that you succeed in restoring the Windows 10 mobile device to optimal service ++

++ a factory reset can solve situations when the phone loses more than 10 % of the battery every hour (without doing anything, except the background processes) & maybe solves this upload situation as well ++ but I personally would give a couple days for that phone to fix itself ++ I have an experience with a Windows Phone 8.1 device that has fixed itself after 2 months of instable functioning & now runs as a clock ++

Was this answer helpful?

2 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2019-09-17T18:59:47+00:00

This has absolutely nothing to do with the locked or unlocked status of the phone. This just identifies it so the correct software is installed.  If the phone accepts the T-Mobile SIM it is unlocked.

And just to follow up on part of Gary's last reply Jeff.

Take your SIM out of the iPhone and put it in your 950 to see if it allows use. I'm guessing it will use it fine

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2019-09-16T19:07:52+00:00

++ we always can learn, if we are open to development :

Resetting your mobile phone to factory condition can take care of technical problems like cramped storage or a lagging touch screen. It removes all your personal settings, including contacts, and you'll have to start from scratch or restore a backup of your data to repopulate the device. You can perform a factory reset on an unlocked phone, but it could be relocked during the process.

Unlocked Phones

An unlocked phone can be used on any carrier with a service compatible with that phone. A CDMA phone can't be used on a SIM carrier even if it's unlocked; the two services are incompatible. Many phones are subsidized -- purchased for a fraction of their price with the promise of staying with the carrier for a number of years. Carriers don't unlock the phones while they're under contract.

Carrier Versus Third-Party

If you've completed your phone contract with a carrier, the carrier may unlock your phone or set up a way for you to do it. AT&T, for example, allows customers with iPhones that aren't being subsidized to perform a simultaneous reset and unlock via iTunes. Verizon offers an iPhone that comes unlocked out of the box and can be reset as unlocked. Both phones must be purchased at full price to be unlocked and used with another carrier. Phones that are jailbroken and aren't unlocked out of the box or by a carrier will no longer be unlocked when they're reset to factory conditions.

Factory Reset

Performing a factory reset on a phone returns it to its out-of-box state. All your apps and data are wiped clean and you have to go through the setup process again. If a third party reset the phone, the codes that changed the phone from locked to unlocked are removed. If you purchased the phone as unlocked before you went through setup, then the unlock should remain even if you reset the phone. If you had to enter an unlock code to unlock your phone, you should be able to use the same one after resetting your phone to unlock it again.

Tips

The only way to figure out for sure whether you can reset your unlocked phone is to contact the business or individual that unlocked it and ask whether a factory reset will wipe the unlock. If it will, ask whether it can be reset at no charge or if the person or business can perform the reset without losing the unlocked aspect of the phone. If you go ahead with the reset without discussing it with the unlocking entity, you may lose your unlock and have to pay for it again.

https://smallbusiness.chron.com/can-factory-reset-unlocked-phone-60650.html

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2019-08-26T03:17:22+00:00

Most Important - In settings, update and security, device encryption, turn off device encryption.

After you turn off encryption give the phone some idle time to turn everything off. If you don't have the key or there is a problem with the key your phone will be a brick along with the SD card.

You won't believe the number of users that have a phone or SD card they can not use.

Got to turn the lights out. finish tomorrow.

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2019-08-24T22:21:44+00:00

++ firstly, it is no problem with the lack of that quality check & hope that you get back on track with the Windows 10 mobile device ++ in Settings (Apps) you may search for the PHOTOS (Microsoft) app & reset only that app (if it is possible) & maybe give a chance for the system to fix itself (in the first part of September there is a new security cumulative update)

++ secondly, I would also use the Wi-fi alternative (as I have never tested the other version). Still hope that Microsoft's leadership will have an AHA moment & save the platform (this is what motivates me to give some feedback & advice when I am able to do it) ++ before their retirement decision the store has had many news apps available both on mobile & PC, many financial apps, sports apps & these are all retired (many still work as expected, but cannot be downloaded from the MS store for new users) ++

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

114 additional answers

Sort by: Most helpful
  1. Anonymous
    2019-09-04T04:01:38+00:00

    Gary, I answer this in order of what you've said.

    1. Yes, it forces me to let the system's APPs all updateas that's a step in the process which is a screen on the phone that it doesn't even let you skip.

    2. The phone IS detected by File Explorer on the PC. On the left column, it will show Windows Phone with a sub-folder called Phone when it pops after the red arrow installing screen finishes on the phone.

    What's weird is that after it shuts OFF and can't be turned ON, of course the PC can't see it when I attach it and it isn't shown. That's probably normal since it is OFF but if the phone were healthy, I bet plugging the USB cable always turns it on and it would be displayed in File Explorer on the PC.

    3. I've never gone to "Settings > Update & Security > Phone Updates to see what is going on with Updates" but I'll do it right nowas I'm in the process of doing another WDRT. Should I be concerned that it always goes back to that DEVICE SELECTION page of WDRT at this point after it has told me that it was successful in installing the software?

    4. The last time I did the WDRT, I went ahead and told it to use OneDrivesince the few Photos I take or Save can easily fit within the free OneDrive limit, so even if I don't use OneDrive, who cares. But, it still bombed out after it fell asleep and couldn't be restarted.

    5. Update & Security > Device Encryption is OFF.

    6. You said "I would do nothing with any type if reset until the APPs are all installed and updated and the phone has finished all updates." So all I can get out of that is to look at that Updates thingyou told me to do in #3 and leave the phone alone. But I tried that last night and went to sleep with it still on and plugged into my PC and when I woke up, the phone was showing the Time on a weird Window looking screen that I've never seen before and it couldn't be woken up. It was parked 3 feet from my home's Wi-Fi router and that phone is connected to that as part of the WELCOME process that I'd already done. So, shouldn't it have already been getting its Updates all night long or is that something that needs me to do something to make happen?

    7. What is the current OS version and firmware version? I don't know. I'll try to find it in Settings > Extras > Advanced Info as soon as it finishes installing the system APPS. It says

    Firmware Update Notifier 1.2.16.7

    Application Version 1.0.10.0

    BSP Release 1078.0053

    Build Creation Date 7/12/2016

    MADE IN VIETNAM

    Model RE-1105

    It popped out of Advanced Info and now it won't even let me go back in. The words act like they know I tap them but it does nothing. Oh good, now after trying it 5 times and writing this, the 6th try took me in to see it again.

    Here's something really weird that's somehow related to the Photos APP which has been giving me problems all along. I snapped some PrintScreens of that OS info and it doesn't show up on my PC in File Explorer. There's 6 Folders in Phone and they're all empty and yet Photos do seem to be on my Phone but those must be on OneDrive since I sure haven't saved any onto my Phone from my PC thru the cable. That can't be, can it, since I think I was seeing Photos on my Phone when I'd tap Photos even when I'd say NO to using OneDrive. Is it that the deal these Phones have  is that OneDrive can be set to be displayed on them even if the Phone is set to not upload new Photos to OneDrive? I bet that's it and that's why those Folders are empty when I look at them on the PC's File Explorer thru the cable to the Phone.

    *** ADDED WITH EDIT ***

    I'm at Updates & Security > Phone Update and it's doing something for a long time saying Please Wait . . . . I'm so bummed right now, I'd intentionally kept touching the screen to keep if awake as it was doing that Update and it even went to screensaver a few times but would recover with the Power button but I was typing on this and I let it go black and now it can't be woke up. It's really not asleep, it's OFF. It does that same MICROSOFT then the blue Windows icon flashes briefly and then DEAD.

    I see that Szilard also gave me some link to read and try the "page 136 1 key restart method & the 2 key restart method" or even a "classic factory reset from Settings with buttons" since I guess I've already given up on my backups & should just give it a fresh start.

    Although if you think about it, I'd say pretty much nothing yet has improved over when I was trying to restore the backups.

    Was this answer helpful?

    0 comments No comments