Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-05-25T20:42:23+00:00

    Hi Gabriela,

    On your iPhone, you need to make a few settings changes:

    1. Go to Settings -> Photos and, at the bottom, change the Transfer to Mac or PC setting to Keep Originals.
    2. While you are at it, go to Settings -> Camera => Formats and change the Camera Capture setting to Most Compatible. (Otherwise, your uploaded pictures will be in the Apple-specific .HEIC format rather than the more universal .JPG format.)

    Thanks Apple, for making these changes and not telling us about them!

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  2. Anonymous
    2020-05-25T02:46:38+00:00

    Thank you i need someone to say the right answer and this worked for me.

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  3. Anonymous
    2020-05-24T20:46:41+00:00

    Same problem here. Reading the thread it's clear there's a bug in the Photos import feature.

    I found that using the Windows import wizard works. You can access this by opening file explorer, clicking on "This PC", then right click on your connected device and select Import Pictures and Videos.

    There's a guide here:

    https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-photos/complete-guide-to-importing-your-photos-in-windows/d8258fff-729e-45df-8afd-1f1195d7b6c5

    I tried this but I got a lot of errors at first. Finally got somewhat of a download, but the majority of the pictures were in HEIC format which won't display in Windows 10. And, the .MOV movies are in HEVC format for which Microsoft wants you to buy an app for $.99. Really?! That's insulting, to say the least. 

    So many people have had the Photos App problem for so long and Microsoft needs to FIX THIS PROBLEM!!! I have WASTED way too much time trying all the "fixes" and suggestions, and I and many other people still have not found a solution that works!  Microsoft needs to FIX THIS PROBLEM!!!  Let me repeat!!!! -->

    Microsoft needs to FIX THIS PROBLEM!!!

    Microsoft needs to FIX THIS PROBLEM!!!

    Microsoft needs to FIX THIS PROBLEM!!!

    Microsoft needs to FIX THIS PROBLEM!!!

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  4. Anonymous
    2020-05-21T23:26:57+00:00

    I tried the #4 on this website and it worked for me. I hope it could help to solve this issue for everyone!

    https://thegeekpage.com/fix-photos-app-on-iphone-is-freezing-upon-importing-photos-from-windows-10/

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  5. Anonymous
    2020-05-21T21:16:16+00:00

    Was this with an iPhone XR? Did you  hard power off the phone or just pressed the "off" button on the side?  I'm curious which way it worked for you because I tried it both ways and neither way worked for me. Thanks anyway.

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