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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
well then, I'm sorry it wasn't of any help. It worked for the iphone 6s I have. Maybe it doesn't work with just cameras or other iphones? Btw, have you tried disabling Autoplay? (https://www.techrepublic.com/article/how-to-disable-autoplay-and-autorun-in-windows-10/). Hope this helps
I was unable to import using the photos app as it kept freezing like it does for everyone but this worked for me. Thank you for your help.
I had replied earlier that I have had this problem off and on since I went to an iPhone 8 (from a 5s) two years ago. It primarily happens when I have a large number (thousands) of photos with videos to upload. This most recent time it took me working in small amounts, 50-100 pics. I was able to successfully transfer all of them (eventually). After trying a couple of small groups and getting the freeze, I would reboot both the Windows PC and the iPhone to transfer more. I did move the videos by copying from files, iphone.
I just had to import more photos and videos. The whole process seemed to work smoother and worked on the first try. I had 133 pics and 5 videos including live photos. It worked on the first try. I do not know if the latest Cumulative update helped or not. I am still on ios 12.4.1 (waiting for 13 to settle down) and Windows 10 build 1903. The PC did update with the 2019-12 Cumulative update so maybe, it is working smoother.
The photos app not keeping track of what photos are new, is an old problem that of course, still persists. I am just excited if the freeze problem is fixed.
It looks like I'm just going to have to wait until Microsoft fix the bug they introduced in the September update.
Like 10000000000+ issues described here and at another official MS portals. Unfortunately.
It looks like I'm just going to have to wait until Microsoft fix the bug they introduced in the September update.
Thanks anyway, and to everyone else who posted potential workarounds.
Yayyyy!!! Glad I could help you. Thanks for replying as well. Have a nice day ;)
