Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-12-03T12:38:04+00:00

    OMG i was able to get pass the PC freezing.... but then came the next challenge of selecting the images to download- i had 4000+ so it may be my old banger not up to transferring so much data.... BUT the firstRoronoaZoro3 'hack' did work!!

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  2. Anonymous
    2019-12-03T01:22:56+00:00

    I have the same issue. Have we heard if there is or will be a solution soon?

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  3. Anonymous
    2019-12-02T21:38:05+00:00

    I’ve the same problem but see previous reports are from a few weeks ago.  Have i missed the solution?

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  4. Anonymous
    2019-12-02T02:25:06+00:00

    This only works if you have the old WIndows Photo Gallery software installed, which was part of Windows Essentials 2012.

    Windows Photo Gallery makes the current MS Photo software, look like something developed by a team of overseas developers with no direction, guidance or management.

    It has been buggy since Day 1 in Windows 10, and only continues to get worse.

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  5. Anonymous
    2019-11-30T18:50:07+00:00

    Having the same issue, freezes when it gets to 6217.  Tried changing iPhone settings to "Keep Originals" (already had Download and Keep Originals checked), still no luck.  This is incredibly frustrating. 

    This is not an iPhone issue.  It happens with my Canon T4i DSLR

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