Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-11-25T04:04:58+00:00

    The only solution I've been able to use is removing the SD card we use in our Moto G6 phones for extra storage of photos. The Photos app seemed to freeze once it tried to read past around 2000 photos, and we had at least 10 GB worth on the SD card. Removing it made the app just search for photos in internal storage, and it worked fine. 

    I will note that it had previously been able to scan the sd card just fine, but now won't. I suspect it's because the volume is too late.

    Anyway, maybe this can help others.

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  2. Anonymous
    2019-11-25T03:56:57+00:00

    Well said! Agree!

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  3. Anonymous
    2019-11-25T03:46:38+00:00

    Tried this solution, Unfortunately no joy.

    Freezing problem started when I first installed iOS 13 on iPhone.

    Am now running Windows 10 v1909 and latest iOS, but still the freezing problem exists.

    Windows Explorer often fails to copy photos and videos, unless I copy the original *.HEIC photos by selecting iPhone Settings, Photos, Transfer to Mac or PC, Keep Originals.

    Frustrating when this has been working with Windows 10, up till now!

    It's unbelievable that after all these years Microsoft and Apple do not work together for a simple task such as Importing Photos!!!

    BTW, I don't know if anyone from the Microsoft Developer teams ever reads Community grumbles. Might be worth posting problems via Feedback Hub. Then wait and wait and wait!

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  4. Anonymous
    2019-11-24T09:25:56+00:00

    Fix this ****, its been 2 months and my photos are piling up.....

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  5. Anonymous
    2019-11-22T15:40:04+00:00

    all i get when i plug my phone in is this, everytime!!! it finds them, then freezes. i have fully updated the phone and just did the 1903 update on the pc also to make sure everything is a up to date as it can be.

    I see the same thing on my Windows 10 laptop while I'm trying to import photos and movies from an iPhone 8 plus.   I have many pictures and a few large movie files.   My Windows 10 laptop is update.

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