Microsoft Store and various apps don't work in Windows 10 version 1903

Anonymous
2019-07-29T01:52:34+00:00

Since old threads tend to get locked, not allowing more replies, let me say to anyone who comes here from a Google search:

It doesn't look like this problem is going to get solved.  It looks like the Windows installation has to be scrapped and a new clean install from scratch has to be done, followed by reinstalling all applications and repeating all settings of all applications etc.

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Here's the original question:

Microsoft Store and around a dozen other applications don't run.  I tried a lot of things including doing an in-place upgrade from Windows 10 1903 to Windows 10 1903 keeping all files and apps.  What it kept was the inability of these applications to run.

Start - Settings - Applications shows around a dozen unnamed applications attributed to Microsoft Corporation.  However, Microsoft Store itself is not one of these.  Microsoft Store is displayed in the list of applications, but doesn't have any size (not 0 bytes, but no size displayed at all), and was updated 2019/06/04.

The command wsreset gives an error message.  The specified device, path, or file cannot be accessed.  There is a possibility that the item can't be accessed because of a permissions problem.  However, I've observed that the Windows folder doesn't contain the subfolder needed by Microsoft Store.  The in-place reinstallation of Windows 10 1903 did not create the necessary subfolders.

sfc /scannnow etc. also do not create the necessary subfolders.

This PC originally ran Windows 7 Pro Japanese and subsequently Windows 10 Pro Japanese.  No other language version has ever been installed on this PC.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-09-01T04:50:33+00:00

    My Store still works with it installed.

    (1) Did you see whether it works for you at "START, Settings, Apps, Microsoft Store, Advanced Options, Reset"...?...

    (2) Try uninstalling KB4511555 at "START, Settings, Update & Security, View Update History, Uninstall Updates". Right-click it, & select uninstall (if offered).

    If that one won't uninstall, try the cumulative KB4512941. Then check whether the Store works. Afterwards it/they will reinstall - & we may hope the outcome is better. The one in between them is a Servicing Stack update which cannot be uninstalled.

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  2. Anonymous
    2019-08-31T19:44:20+00:00

    Today there was a Windows Update to the .Net Framework.  After rebooting, I tried to open the Store.  One time, the first time after rebooting, the Store displayed its splash screen for around 3 nanoseconds and exited.  After that, it wouldn't open at all again.  Calculator also doesn't open at all.

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  3. Anonymous
    2019-08-21T07:07:59+00:00

    OK, that does sound suspicious, & it certainly looks like a tough one to kill. Greg's clean install procedure certainly will do it. I'll be watching.

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  4. Anonymous
    2019-08-21T06:29:04+00:00

    I had a problem befy I got comodo. I previously posted about finding a auto run file called fiddrv64. Even though I had my Defender firewall set to not allow any incoming connections when I looked using TCPview there was 20 connections. That and my computer did some weird things like when I wanted to save a document I was writing it would try to save it to pictures. I did the reset choosing the option to remove all personal data. The first thing after installing was Defender somehow was turned off. I turned it back on and I kept getting protected memory alerts. Checked my connections using netstat and Damn it was full again. So I got comodo for firewall and things went from bad to worse. 

    Greg does seem like the right guy to help. I just got done wiping my drives I kept coming up with an extra partition. Finally got rid of it. I want everything gone including the boot sector. Not gonna take that chance.

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  5. Anonymous
    2019-08-21T05:13:13+00:00

    OK, I see your thread...

    https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning-windows_10/port-3389-process-cloning-malware-turned-off/b1e114e4-0faa-44fe-9452-5bb2b90163db?tm=1566342666256

    Port 3389 Process Cloning Malware Turned off Defender

    I subscribed to it, but I think Greg will be better talking you through a clean install. And everyone should do one some day. You won't need ESET to do it. I'm unsure what you are battling is a virus or whether it is Comodo. Anti-virus scanners (& other big apps Comodo might make) can often do & involve stuff that does look like a virus - but they are doing it supposedly to the good. Getting rid of one completely could be as tough as getting rid of a virus. A clean install certainly will do it. I think it best to stick with Defender. It didn't object to Comodo coming in (if that's what happened) because it isn't a virus.

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