Instructions & support for de-installing Windows 10 and re-installing it

David,

Got very deep into the process this time, and have some questions.

#1)  On the original version of the O/S, I purchased this PC with Windows 7 Home Premium edition.

        So do I select "Windows 10 Home" now ?

#2)  The Installation process asks me:  Where do I want to install Windows 10 ?

       And then from the following list......

     - Drive 0  Partition 1  System Reserved

     - Drive 0  Partition 2

     - Drive 0  Partition 3

     - Drive 1  Partition1  DBR_Boot

     - Drive 1 Partition 2  Backup-2TB

     - Drive 1 Partition 3  DBR_Boot

     .........I'm asked what do I delete from those choices ?

Your instruction says:   FOR EACH PARTITION, SELECT DELETE.

PLEASE CONFIRM THAT YOU WANT ME TO DELETE ALL SIX PARTITIONS ABOVE.....OR A SUB-SET ?

That 2TB drive is where all my files are backed up.   I don't want to delete it, cuz then I'll lose everything....

Please send me the specific next steps .....Thanks !

Let's recall my original problems:

**(A)**My Windows 10 O/S appears to have gremlins in it, that are causing an unacceptable App. issue.  When I enter keyboard data into my App's. data entry windows.....(something) makes the first 2 characters NOT get entered....only characters #3 and beyond are entered and appear in the App's data field.

Corrective action is to delete the entered data, and do data entry again.   Then, ALL characters are entered.   Bizarre.

This process has been occurring every day for many months.

(B) Upon returning to the PC after a few hours, and entering data......the App. NEVER works.  TASK MANAGER  shows "App. Not Responding".   Then, waiting for approx. 2 minutes......the App. is "released";  it starts to use CPU cycles, and I can do data entry again....This process has been occurring every day for many months.

MalwareBytes' senior tech. support guys have spent many hours creating and reviewing custom logs, and they are confident that their malware is NOT involved in these strange things above....

They feel, as do experts in the Community, that my Windows 10 O/S is "corrupted."

Do you agree ?    Are we doing the right stuff to fix these bizarre issues ?

Gary

Hi Gary

It will not be USB Floppy what needs to be top of the list'

It will be either USB Storage or USB HDD that should be moved to top of the boot order list . . .

No, do not disconnect your hard drive, you need that connected in order to install Windows . ..

Oh, and I checked all the settings on UEFI BIOS.    All settings were correct, per your instructions.

Why is this seemingly easy step so difficult ?

Gary

Hi David,

I can't get the PC to boot from the USB bootable flash drive on the PC.   After I do the Boot Order list change (as below), I shutdown the PC and then re-start it.   The PC boots into Windows 10, like normal.....it's not changing its Boot source....

I changed the Boot Order in the Boot Order list, and put the "USB Floppy" at the top of the list

That was chosen because the other USB choice is named "USB Storage", and the BIOS screen references my Western Digital

2 TB Ext. Hard Drive .

Or is the Flash drive considered a"USB Storage" device by the BIOS, and I should disconnect my 2 TB EHD....?

And should I put "USB Storage" at the top of the Boot Order list ?

Gary

Hi Gary

Insert that installation media into your PC

Then start your PC

On the Manufacturers logo screen, repeatedly press F2 that should boot you into BIOS

If it does not, try F10 or the Del key

Then once in BIOS, find the boot order list and move the installation media to the top of that boot order list

Save those settings (usually F10) and restart to begin the installation . . .