Windows 10 V1903 black screen with Remote Desktop

Anonymous

I upgraded my secondary machine from 1809 to 1903. When I access it now using Remote Desktop all I get is a black screen in the RDP windows. I then upgraded my primary machine to 1903 hoping that would help, but no. Fortunately I also have GoToAssist installed so I was able to log into the secondary machine that way and checked for updates, still no help. Finally I reverted it back to 1809 and Remote Desktop once again works. I could keep using GoToAssist but RDP over my local LAN is much faster.

As long as this version as been (more or less) gold before going public, I can't possibly be the first one with this issue. It's no big deal to me that my secondary is running 1809, it's primarily a file server, but upgrading would be nice.

Granted, that secondary system is an older Core2 Quad, but at 3.3GHz and 8GB of memory and a SSD, it's plenty fast enough. I suppose I could try a different video card, but it shouldn't be necessary for a feature update.

Anyone have some insight into why RDP isn't working. I've already been through all the "guesses". :-)

*Modified title for accuracy*

*Original title: Windows 10 1903 (May update) black screen with Remote Desktop*

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Workaround reported here is to set the group policy to force RD sessions to use XDDM instead of WDDM:

Gpedit.msc: Computer Configuration->Administrative Templates->Windows Components->Remote Desktop Services->Remote Desktop Session Host->Remote Session Environment

Moderator's note:

If Group Policy method doesn't works, open administrative Command Prompt, type this, and press Enter key:

REG ADD “HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services” /v “fEnableWddmDriver” /t REG_DWORD /d 0 /f

Microsoft has also released update KB4512941, which addresses this issue:

https://support.microsoft.com/en-us/help/4512941/windows-10-update-kb4512941

The update page mentions:

Addresses an issue that displays a black screen when you use Remote Desktop to connect to a machine running Windows 10, version 1903.

You can install KB4512941 and this would resolve the issue for you.

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Answer accepted by question author

Anonymous

In my case all Intel G41 drivers currently available, from Intel (2009), and from Microsoft (2013), showed black screen with RDP, even though they are Ok with the monitor connected to the PC.

So I've decided to use the "Microsoft Basic Graphics" driver, shown in the compatibility list when I tried to update the driver manually, and now RDP works.

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148 additional answers

Anonymous

2019-08-09T16:35:24+00:00

On my Dell 780, I have set the group policy to force RD sessions to use XDDM instead of WDDM as detailed and am pleased to say it works and the black screen is gone.

HOWEVER

I now have a problem that when I use MS RDP, the USB microphone which I have is blocked (not available).

I use this microphone with ISpy software and it has been working and recording fine with Team Viewer since I had the black screen problem. However the interesting point is that although RDP makes the microphone unavailable (even locally), if I then link in again with Team Viewer, it starts to record again!!

Any ideas please?

Tony
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Anonymous

2019-08-05T21:46:09+00:00

I tried the gpedit.msc witn no success. I went in & changed the driver to MS Standard Drive & cranked the resolution up. It worked & is still working until a fix is done or the next update changes it (Device manager, click on display adapters, properties, driver tab, update driver, select browse for driver then let me pick from a list of available drivers & select Microsoft basic adapter. Crank up resolution as needed
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Anonymous

2019-07-30T09:04:57+00:00
Hello!

I understand that the discussion for Remote desktop issue but after a long browsing I think this topic is most relevant.

many our computers after the 1903 update have these issues:
1. Black screen after boot up.
2. Black screen when user sign out.
3. Black screen with active cursor when using remote desktop connection.
Affected computers (all machines with Intel CPU and most of them with iGPU):

Dell Optiplex 7010 / 7020

Dell Latitude E5420/ E5430 / E7440

Dell Precision 5510

Have to upgrade over a hundred machines from Windows 7 OS to Windows 10 but cant until this issue will be fixed.

Tried many fixes which i found but unfortunately unsuccessfully. (tried uninstal graphic drivers, use microsoft graphic driver, use newest gpu drivers, set policy to use XDDM driver and so on).

Talking about unsupported older Intel graphic chipsets i tried set in to optiplex machine 3 different GPU'S (N8400GS / GT710 / HD5670) and use with microsoft and manufacturer driver but still get black screens.

Another thing:Dell Precision 5510 w/Intel HD Graphics 530 and Nvidia Quadro M1000M get black screens (~4 years old machine) and HP t5740e with Intel 4 series Express chipsets works just fine (~8 years old machine).

Hope this problem will be resolved soon...
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