Windows 10 V1903 black screen with Remote Desktop

Anonymous
2019-05-24T01:45:13+00:00

I upgraded my secondary machine from 1809 to 1903. When I access it now using Remote Desktop all I get is a black screen in the RDP windows. I then upgraded my primary machine to 1903 hoping that would help, but no. Fortunately I also have GoToAssist installed so I was able to log into the secondary machine that way and checked for updates, still no help. Finally I reverted it back to 1809 and Remote Desktop once again works. I could keep using GoToAssist but RDP over my local LAN is much faster.

As long as this version as been (more or less) gold before going public, I can't possibly be the first one with this issue. It's no big deal to me that my secondary is running 1809, it's primarily a file server, but upgrading would be nice.

Granted, that secondary system is an older Core2 Quad, but at 3.3GHz and 8GB of memory and a SSD, it's plenty fast enough. I suppose I could try a different video card, but it shouldn't be necessary for a feature update.

Anyone have some insight into why RDP isn't working. I've already been through all the "guesses".   :-)

*Modified title for accuracy*

*Original title: Windows 10 1903 (May update) black screen with Remote Desktop*

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-07-14T03:31:57+00:00

Workaround reported here is to set the group policy to force RD sessions to use XDDM instead of WDDM:

Gpedit.msc: Computer Configuration->Administrative Templates->Windows Components->Remote Desktop Services->Remote Desktop Session Host->Remote Session Environment

Moderator's note:

If Group Policy method doesn't works, open administrative Command Prompt, type this, and press Enter key:

REG ADD “HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services” /v “fEnableWddmDriver” /t REG_DWORD /d 0 /f

Microsoft has also released update KB4512941, which addresses this issue:

https://support.microsoft.com/en-us/help/4512941/windows-10-update-kb4512941

The update page mentions:

  • Addresses an issue that displays a black screen when you use Remote Desktop to connect to a machine running Windows 10, version 1903.

You can install KB4512941 and this would resolve the issue for you. 

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2019-05-30T19:52:43+00:00

In my case all Intel G41 drivers currently available, from Intel (2009), and from Microsoft (2013), showed black screen with RDP, even though they are Ok with the monitor connected to the PC.

So I've decided to use the "Microsoft Basic Graphics" driver, shown in the compatibility list when I tried to update the driver manually, and now RDP works.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

148 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-07-25T11:11:07+00:00

    The workaround, as found elsewhere, is to go into the Device Manager, right click on the Display and select "Disable." Then reboot the computer (you may have to just power it off). When you reboot you will see a 640 x 480 screen. Go to the Device Manager again and select the Microsoft Display Adapter for the driver. Reboot. Now RDP works.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-07-25T09:10:15+00:00

    I installed 18362.266 and it does not fix the problem for me.

    I can connect, and see a still picture of the remote screen. When I click or move the mouse the  connection gets interrupted.

    Event log at the remote site shows an event ID 10111

    The device Microsoft Remote Display Adapter (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-07-25T03:29:38+00:00

    This is very uncomfortable. I installed (forced to) 1903 and now I can't access windows. It gives me the black screen after minutes loading. Funny thing is that I am writing from Ubuntu now that upgraded automatically to 19.04 in minutes and now I'm using it. THat's why people complain so much to Microsoft. How is it possible that this happens so often. Four days without my PC (ubuntu on the other side) and Microsoft hasn't said anything other than "we're working on it". JESUS!

    Was this answer helpful?

    0 comments