Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

Was this answer helpful?

1100+ people found this answer helpful.
0 comments
Answer accepted by question author
SD - IA 179K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

403 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-09-03T20:01:42+00:00

    Have you checked your SSL/TLS settings in Internet Options yet??  That would be My first step, rather than the long and involved procedures you were referred to.

    Complete instructions for SSL settings are listed further down in this thread.

    Cheers, and Good Luck!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-09-03T19:37:42+00:00

    Hello Vijay_Verma!

    This did not solve the issue. I probably did something wrong. So could you please help me fix the issue? Maybe you could record your screen on how to do it and the send it to me? Would help me a lot.

    Sincerely, 

    Nejc Vokal

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-09-02T09:35:07+00:00

    I found a solution.

    Using a VPN (connected to the US, but maybe other regions are okay, too) let me use everything perfectly. 

    Might work for others, if the other list of fixes don't work.

    Was this answer helpful?

    0 comments