Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

Was this answer helpful?

1100+ people found this answer helpful.
0 comments
Answer accepted by question author
SD - IA 179K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

403 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-08-13T21:19:22+00:00

    The command prompt and powershell options are pointless when you are in S mode and windows store crashes thus preventing you from switching out of S mode. Only option is to reset the install.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-08-12T01:42:23+00:00

    This worked!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-08-05T00:46:17+00:00

    Yes,

    These are the settings I changed to somewhere between Page 14 and Page 17 of this post. 

    This worked on the PC I was having trouble with. 

    As I checked my other four PC's they had these correct settings.  Not sure how, but this does work.  All the other recommendations to clear, reset the Microsoft Store Software and the things from Page 1 to 14 do not work.  These Internet Settings were mentioned by Bob.  So to those who are looking for the quick fix, try the changes noted above by Andra7T5:

    1 - click on START and type "Internet Options"

    2 - click on it and when a new windows will pop-up click on ADVANCED

    3 - scroll down till the end

    4 - Unflag "Use SSL 3.0",  "Use TLS 1.0", "Use TLS 1.1"

    5 - Flag "Use TLS 1.2", "Use TLS 1.3 (experimental)"

    6 - click on APPLY and then close the window

    I will add 7.  Reboot for the settings to take place then try to open Microsoft Store.

    Do these changes first before you go crazy with the 1,000 others. 

    If this does not work go to Page 12 - 17 and check some additional items.  Then you can see lots of other posted stuff.

    Was this answer helpful?

    0 comments