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When I try to access the Microsoft Store I get Error Code: 0x80131500 CV: 0H5MOZaq8Uye8k8W
I've tried wsreset.exe- no success
I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success
I've tried to reset my region, language, and speech - no success
I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success
Ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:
Possible Fix:
Search for "Internet Options"
Open the App
Select the "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
UN-Select SSL 3.0 and TLS 1.0 and 1.1
SELECT TLS 1.2 and (If Available) TLS 1.3
Click "Apply"
Click "OK"
Reboot Computer
YMMV
Good Luck!
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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Please try the connection related troubleshooting steps here:
https://www.yourwindowsguide.com/2018/08/resolv...
Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
The above replies didn't resolve my issue. However, my issue was finally resolved by go to Settings - Network&Internet - WLAN - Choose apps that can use your WLAN data, and turn on the Microsoft Store there.
I don't know why all the apps here are turned off in my PC...
Well, finally got a call back from the microsoft escalation team and very helpful they were.
2 minute fix, don't know if it will help everyone, but he went to IPv4 properties in the ethernet settings and changed my DNS settings from auto to manual and inserted 8-8-8-8 and 8-8-4-4 (Google DNS address) on restart the issue was gone, the store and feedback hub are working normally.
Hope this helps somone else.
Steve
I couldn't get the microsoft store to open like all the others. My region and language were correct. I decided to try to change both of them to some other region and language then exit out. I came back in and changed them back to united states and english and the store opened up with no errors.
