Microsoft Store Error Code: 0x80131500

Anonymous

When I try to access the Microsoft Store I get Error Code: 0x80131500 CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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Answer accepted by question author

SD - IA 179K Independent Advisor

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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403 additional answers

Anonymous

2020-05-30T17:23:51+00:00

No fix but for me if I connect my phone to wifi, turn mobile data off and then use my phone as a hotspot connecting the pc to the hotspot everything works ok so I'm going that for now. Maybe that will give a clue as to the problem.

I gave this a try, no joy.

My phone won't let me run a hotspot thru wifi. When enabling the hotspot it turns off its wifi and turns on mobile data. If I try to enable wifi while the hotspot is enabled, it warns me that enabling wifi will disable the hotspot.

Anyway, I ran through the 7-steps from the first page of this thread while connected to my phone's hotspot, and there were no changes in the outcome.

(I'm posting this update through my phone's hotspot, so at least that's working)

Thanks though for the tip, it gave me an excuse to try out my phone's hotspot capability.
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Anonymous

2020-05-29T21:20:42+00:00

No fix but for me if I connect my phone to wifi, turn mobile data off and then use my phone as a hotspot connecting the pc to the hotspot everything works ok so I'm going that for now. Maybe that will give a clue as to the problem.
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Anonymous

2020-05-29T21:08:47+00:00

I'm having the same issue. I have read and performed every suggestion in the 13 pages of replies (multiple times), and I'm still experiencing the issue.

When I run the Windows Update troubleshooter, it always finds the Background Intelligent Transfer Service off. ("Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182.") I have twice followed the instructions for fixing this issue (starting it and setting it to Automatic).

When the MS Store fails to open, I am presented with an option to "Report This Problem". When I click that, and try to switch to the "Feedback Hub", I get a page asking me to "Allow Feedback", with a "Settings" button that takes me to a "Diagnostics and Feedback" page. I have repeatedly enabled all reasonable settings, but still have the problem.

So if anyone has thoughts on additional troubleshooting I can try, I'd like to hear them.

Thanks,

Mike
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