Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  2. Anonymous
    2020-04-13T23:40:06+00:00

    you cant uninstall store.not possible

    You can try re-installing the Store.  You can find instructions on this (which I will quote below) about half-way through this message: https://answers.microsoft.com/en-us/windows/forum/all/windows-store-cant-connect-code-0x80072efd-cv/ba56185d-67b9-4c3f-820b-a006ce1f7943?msgid=cc7310f0-7e48-47e4-8f56-9ee3c7f1501f

    ". . .If that fails then reinstall Store. Type CMD in Start Search, right click Command Prompt result to Run as Administrator, copy the following code and paste it into the box using the Edit tools from Box's top left dropdown menu, press Enter:

    PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *WindowsStore*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"       . . ."

    ghacks has a helpful article with reasons you should not delete the Store (and incidentally includes a number of links to descriptions of how to do it).  It didn't take more than a few seconds to find the ghacks article with a google search.  Google is your friend (and you are the product).

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  3. Anonymous
    2020-04-10T01:50:54+00:00

    BobM575

    Possible Fix:

    Search for "Internet Options"

    Open the App

    Select the "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    UN-Select SSL 3.0 and TLS 1.0 and 1.1

    SELECT TLS 1.2

    Click "Apply"

    Click "OK"

    Reboot Computer

    YMMV

    Good Luck!

    Was this answer helpful?

    0 comments