Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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Answer accepted by question author
SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-11-18T18:40:15+00:00

    Complete all the steps.  Yes the Background Intelligent Transfer should be running.  Also complete:

    Step 6 – Set Region Code

    Setting the Region Code is very important.  This is usually set to the Country where the Windows License was first started.  You must set this to the country you are in now

    Type: Region in the Lower Left Windows Search Bar

    Should bring up the Region Settings App.

    Change to the Region you are in.  Make a mental note of the setting you find.  This could be your problem all along.

    Check Date, Time and Year while you are there and make sure they are right.

    Apply the Change

    Reboot the PC

    Check Microsoft Store to see if brings up Apps to use

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    1 person found this answer helpful.
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  2. Anonymous
    2020-11-06T12:25:03+00:00

    Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

    Possible Fix:

    Search for "Internet Options"

    Open the App

    Select the "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    UN-Select SSL 3.0 and TLS 1.0 and 1.1

    SELECT TLS 1.2 and (If Available) TLS 1.3

    Click "Apply"

    Click "OK"

    Reboot Computer

    YMMV

    Good Luck!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
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