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When I try to access the Microsoft Store I get Error Code: 0x80131500 CV: 0H5MOZaq8Uye8k8W
I've tried wsreset.exe- no success
I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success
I've tried to reset my region, language, and speech - no success
I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success
Ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:
Possible Fix:
Search for "Internet Options"
Open the App
Select the "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
UN-Select SSL 3.0 and TLS 1.0 and 1.1
SELECT TLS 1.2 and (If Available) TLS 1.3
Click "Apply"
Click "OK"
Reboot Computer
YMMV
Good Luck!
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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Please try the connection related troubleshooting steps here:
https://www.yourwindowsguide.com/2018/08/resolv...
Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
Nothing worked until I created a family account and made this new account holder an administrator. I logged in as the new account holder and deleted my original account. I then created another new family account with my original name with administrator privileges. I logged out as the new family account administrator and logged in as the administrator with my newly created account and deleted the new family account member I had just created and then logged out. I then logged in as myself with my newly created account as administrator and I now have access to the Microsoft Store. Please contact me if this doesn't make sense so we can discuss it.
Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Please try the connection related troubleshooting steps here:
https://www.yourwindowsguide.com/2018/08/resolv...
Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
For me, it was the license manager service that wasn't started; couldn't find the "Windows Store" service so not sure if that was meant to be listed.
I did follow all the other steps in this page first (1-7) and disable tls 1.0 and 1.1 so it's possible they also helped but starting the windows license manager service was the last thing I did before the store would function again.
In my case, the store would display a page cannot be loaded error, try again later. Refreshing the page would show the contents temporarily. Signing out would let me navigate in the store but as soon as I logged back in (so I could download apps) I would see errors navigating in the store.
Looks like Windows troubleshooter should be updated to detect the proper list of services that need to be running.
Genius! Thank you!
