Microsoft Store Error Code: 0x80131500

0x80131500

Here are some suggestions for you.  Helps to be an Admin, but usually not necessary.  Step 2 is the most common correction.  Likely you have seen this one from BobM.  Hope this works with minor changes and not those in Step 8.

Microsoft Store Error 0x80131500 (Store will not load and isunable to download apps)

Not sure if you are still having trouble, with 25 pages of stuff to do this is frustrating for sure.  I tried most all of them with no success, but finally did resolve the issue.  Here are the suggestions that do work.

Step 1:

Windows Services:

Click / Select:   The Windows Search Bar in the Lower Left Corner of your Desktop

Type:  Internet Options (type Internet Options in the Windows Search Bar)

Select:  Advanced Tab (it is on the far-right side upper tab of the window that opens).

There you will have a very big menu of items to check for your particular internet connections. 

Ensure all the following Windows "Services" are running and they are set toAutomatic.

·        Computer Browser

·        DHCP Client

·        DNS Client

·        Network Location Awareness

·        Function Discovery Resource Publication

·        Plug and Play

·        SSDP Discovery

·        Storage Server

·        Server

·        UPnP Device Host

·        TCP/IP NetBIOS Helper

·        Workstation

Please follow the steps outlined below this list for instructions on how to make changes if needed. 

Restart: Restart the Computer, bring up Windows Services again and Double check your work.  

Step 2:

SSL and TLS Certificates / Protocol Changes

So, after many tries, I've found a solution that worked for me and I hope will work for you too (and for everyone will read this post).

In my case the problem was caused by TLS certificates.I solved in this way:

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1

• click on STARTand type "Internet Options"

2

• click on it and when a new window will pop-up click on ADVANCED

3 - scroll down till the end

4 – Unflag (EMPTY BOX)"Use SSL 3.0", "UseTLS 1.0", "Use TLS 1.1" UNFLAG THEM ALL

5 - Flag (Check Box)"Use TLS 1.2", "UseTLS 1.3 (experimental)"

6

• click on APPLYand then close the window

7 – RESTART the Computer then check to make sure the settings are correct

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Step3:

EthernetSettings:

Type"Ethernet settings" in the Windows Search bar.

Thenselect "Change adapter options" under Related setting.

Rightclick on whichever network you are currently connected to then select"properties". A window will pop up.

Underthe "Networking" tab of that window, select "Internet ProtocolVersion 4 (TCP / Pv4) and select properties. Another window will pop up.

Inthe bottom half of this window, select "Use the following DNS serveraddresses".

Insert8 . 8 . 8 . 8 in the Preferred DNS section and 8 . 8 . 4 . 4 in the Alternatesection. Then select Ok and close all the windows.

LaunchMicrosoft Store and see if it works.

Ifit still doesn’t, you may need to restart your PC and relaunch it.

If the above method was unsuccessful, another method you cantry is using a VPN program like Cyberghost or Others.

Step 4:

Location Privacy Settings:

Type:  Location Privacy Settings (in the Windows SearchBar)

Right Click on the App it brings up

Select:  Location (if it does on open the App)

Click / Set:  Allow Apps to Access Your Location to ON

Set / Enter:  Enter Your DEFAULT LOCATION

****Note:  Something to think about if you travel in different countries with a Laptop.  Many have found this is the reason they are unable to Download from Microsoft Store.  SEE STEP 6.

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Step 5:

Adding Microsoft Store to the “Safe Program” List

The items in black below (Bob's stuff) you should do also. Be sure to read his suggestions carefully.  Some people have had troubleif their Internet (usually office) is running WLAN.  To see if you are ona WLAN.  Click the Windows Symbol lower left, then select Network and Internet.  In this window you MAY see WLAN on the Left Side Bar menu.  You may just see Wireless.  They are similar but different.  If you have WLAN you will need to go to the section where you add programs (addresses) that are safe.  I believe Microsoft Store is www.windows.com.  might be different.  Add it to the list.  Possible that your IT Admin has this locked.

Step 6:

Set / Change Region Code:

Setting the Region Code is very important.  This is usually set to the Country where the Windows License was first started.  You must set this to the country you are in now

Type: Region in the Lower Left Windows Search Bar

Should bring up the Region Settings App.

Change to the Region you are in.  Make a mental note of the setting you find.  This could be your problem all along.

Check Date, Time and Year while you are there and make sure they are right.

Apply the Change

Reboot the PC

Check Microsoft Store to see if brings up Apps to use

Step 7:

Check / Change ProxyServer:

This was added from a user who said it fixed the Microsoft Store Error.

Click:  The Windows Icon in the Lower Left Corner.

Click into:  The Windows Search Bar (should be shown in the Lower Left Corner)

Type:  PROXY

Select / Click on:  Change Proxy Settings – This will bring up the Change Proxy Settings Window / App

Make sure all Automatic and Manual Proxy Selections are turned:  OFF

If you make changes Select:  SAVE

Select / Complete:  RESTART of your Computer

Step 8:

Additional Possible Cause(from a Post around Page 23):

One person who posted stated he had to do an ESD (Electronic Software Delivery) of Windows to correct this error.  This would be a last-ditch effort as it is a complete removal of the Operating System and then some.  This perhaps may address the issue. 

When installing Windows, you will get to choose a number of options as to which disk and Windows Format to use.  The GUID Partition Table (GPT) was introduced as part of the Unified Extensible Firmware Interface (UEFI) initiative. GPT provides a more flexible mechanism for partitioning disks than the older Master Boot Record (MBR) partitioning scheme that was common to PCs.  I believe the GPT (GUID) is the way to go if it is offered.

Step 9:

Converting from MBR to GPT (And Legacy to EUFI)

Do a web search on converting Legacy to EUFI in Windows 10.  This is a major change, and will wipe your drive.  There are software programs that help with this change.  Converting MBR to GPT is recommended for many reasons.  Some interesting reading for sure.

All new hardware nowadays uses the unified extensible firmware interface (UEFI) instead of the traditional BIOS. UEFI is now well on its way to replacing BIOS which by now is an outdated standard, well over 40 years old! At present, most UEFI enabled systems have a Legacy boot mode in order to be compatible with older systems.

If you are using Windows 7 64-bit, Windows 8/8.1, or Windows 10, you can change Legacy to UEFI mode to get better performance and disk support. In Legacy mode, Windows can only boot from master boot record (MBR) disk that has 2TB size limit while UEFI mode works with GUID partition table that allows you to use disks of enormous size.

Well...Since you didn't follow the discussion further than the first page, (it is longer than 23 pages now) you might try this.

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV