Infrared not recognized

Anonymous
2019-05-22T19:34:31+00:00

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-06-19T21:33:58+00:00

Dalvic do you still have the problem?

Try to remove and re-add the Infrared.  It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0

State        : NotPresent

DisplayName  : IrDA infrared

Description  : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize  : 1236233

PS C:\WINDOWS\system32>

Then the others: 

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0State        : InstalledDisplayName  : IrDA infraredDescription  : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize  : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

Was this answer helpful?

60+ people found this answer helpful.
0 comments

77 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-06-27T01:08:42+00:00

    It may be easiest to go back to a previous build if you can. Never, but NEVER upgrade Win10 until MONTHS, and MONTHS after a new version comes out unless you are a tech whiz or a masochist.

    We are all beta testers for the Win10 upgrade team. They haven't done a decent job in almost 2 years, and they started out pretty poorly.

    The ONLY reason I did it was I heard there was a problem, Infrared is important to me, and I wanted to see the problem for myself. I did use a test bed PC > nothing to lose by checking. I'm still on 1803 on my main PC and HOLDING. 1809 has been pretty buggy.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-06-26T22:48:44+00:00

    Your question just confused me. I have a USB 2.0 IrDA Dongle. Same Issues as the posts. It worked fine in the past but every time MS does a update, it stops working. Last time it stopped working, I just waited for a MS update to fix it. This time I do NOT want to wait and would like a fix if it is out there. I have tried all add/remove ways that have been posted but still no luck.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-06-26T22:09:22+00:00

    This message is related to which component:  The IrDA or the InfraRed device?

    Do you have a screen shot or detailed information?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-06-26T21:46:26+00:00

    I am also having the same issue. When I look at the properties for the Irda, I get "Windows is still setting up class configuration for this device (code 56). I have also tried to remove and add with PowerShell and still nothing. Now what should I Try?

    Was this answer helpful?

    0 comments