Infrared not recognized

Anonymous

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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Anonymous

Dalvic do you still have the problem?

Try to remove and re-add the Infrared. It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0

State : NotPresent

DisplayName : IrDA infrared

Description : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize : 1236233

PS C:\WINDOWS\system32>

Then the others:

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0State : InstalledDisplayName : IrDA infraredDescription : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

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77 additional answers

Anonymous

2019-06-15T23:06:58+00:00

Now I'm completely baffled.

I booted up the PC, tried to open Smartrak expecting error messages for you > it opened fine!

Tried to download data via IrDA > refused to connect. Tried several times. No luck.

IrDA is still present in [Control Panel], still shows in [Device Manager] (when connected) and properties show it's working OK.

But will not actually connect.

Opened up Subsurface. This is the combination that DID work.

No longer connects. Gives me a message that the (Function is not supported).

So, I have an IrDA dongle that seems to be OK, and 2 programs that seem to be OK, but they will not work together.

I did try to upgrade the IrDA driver from the ScubaPro site. Windows insisted it had the best driver. I did not force it.
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Anonymous

2019-06-15T22:18:50+00:00

FritzMerkel

Can you give mo some of the error messages? They must make sense to somebody...
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Anonymous

2019-06-15T21:59:54+00:00

You don't have to help with the scuba software, though it is vexing that a clean install of 1903 broke a functioning version that did work with the upgrade process. Puzzling.

The IrDA dongle has worked without issue since Win7. So has the scuba software.

I have never needed to load the IrDA drivers from any other source than Windows Update.

With the 1903 UPDATE, IrDA did NOT, and would not, show up in Control Panel using the {smile} method. IrDA DID show in Device Manager when plugged in but gave the [Code 19] error. This seems to be one of the more common issues. It would NOT accept a new driver, said the best one was already loaded. I tried a BUNCH of times.

With 1903 CLEAN INSTALL, I used the {smile} method to load the IrDA module in Control Panel > worked.

Plugged in the IrDA dongle > showed up in [Device Manager] > had Windows look for a driver on line > driver found/loaded > indicated it was installed properly. I did NOT load a downloaded driver from any source other than Windows.

Thought I was good to go! Not.....

The Smarttrak version of the scuba software no longer works. Unfortunately this is the main one I use that has years of data associated with it.

Another software (Subsurface) providing similar function did load, and does work, showing that IrDA is NOW FUNCTIONAL.

Both software apps use the IrDA function to download.

Unfortunately the data is in a database format that does not lend itself to porting from one software to another without a lot of hassle.

Summary: 1903 either breaks the IrDA dongle (Upgrade), or the software (Clean install), depending on how it's loaded.

Pretty weird, eh?
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Anonymous

2019-06-15T21:21:29+00:00

FritzMerkel

I apologise but I cannot really help with the scuba software.

But do the 2 different pieces of software (Smarttrak vs Subsurface) connect using the same USB IR dongle?

What drivers does windows say your dongle is using? I looked at the Scuba pro site and the windows 8 64 bit drivers should be OK to be used if it is the correct dongle.
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