Failed automatic update - KB4489899 and KB4486553

Anonymous
2019-03-12T20:07:09+00:00

2019-03 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4489899) -Error 0x8007371c

2019-02 Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10 Version 1809 for x64 (KB4486553) -Error 0x800703f1

These two automatic updates failed.  Any ideas?

Thank you.

Taner

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-03-14T21:13:11+00:00

    Hello,

    Proceed this way

    Open Start.

    Search for Command Prompt, right-click the result, and select Run as administrator.

    Type the following command to stop the Windows Update Service and press Enter:

    net stop wuauserv

    Type the following command to stop the Background Intelligent Transfer Service and press Enter:

    net stop bits

    Use the Windows key + R keyboard shortcut to open the Run command.

    Open File Explorer and browse the following path:

    C:\Windows\SoftwareDistribution

    Select all its content and click the Delete button to clear the content.

    Don't worry if some files remain

    On Command Prompt, type the following command to start the Windows Update Service and press Enter:

    net start wuauserv

    Type the following command to start the Background Intelligent Transfer Service and press Enter:

    net start bits

    I did all these and the result is the same:

    You cannot expect a different result if you keep doing the same over and over again, can you?

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  2. Anonymous
    2019-03-14T20:38:41+00:00

    Hello,

    Proceed this way

    Open Start.

    Search for Command Prompt, right-click the result, and select Run as administrator.

    Type the following command to stop the Windows Update Service and press Enter:

    net stop wuauserv

    Type the following command to stop the Background Intelligent Transfer Service and press Enter:

    net stop bits

    Use the Windows key + R keyboard shortcut to open the Run command.

    Open File Explorer and browse the following path:

    C:\Windows\SoftwareDistribution

    Select all its content and click the Delete button to clear the content.

    Don't worry if some files remain

    On Command Prompt, type the following command to start the Windows Update Service and press Enter:

    net start wuauserv

    Type the following command to start the Background Intelligent Transfer Service and press Enter:

    net start bits

    Was this answer helpful?

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  3. Anonymous
    2019-03-14T20:35:27+00:00

    Hello,

    Try to Execute the command in an admin command prompt, not in powershell

    Delete the qmgr*.dat files. To do this, at a command prompt, type the following command, and then press Enter:

    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

    admin Command prompt

    type command in search area > Right clic > Run as admin

    Here is the result with admin command prompt:

    Are you sure these commands work?

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  4. Anonymous
    2019-03-14T19:26:02+00:00

    Hello,

    Try to Execute the command in an admin command prompt, not in powershell

    Delete the qmgr*.dat files. To do this, at a command prompt, type the following command, and then press Enter:

    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

    admin Command prompt

    type command in search area > Right clic > Run as admin

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  5. Anonymous
    2019-03-14T14:48:19+00:00

    Hello,

    It was a typing mistake

    Apply this

    https://support.microsoft.com/en-us/help/971058...

    I have already tried this.  Got stuck at:

    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

    Isn't this command outdated?

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