Windows installer doesn't work?

Anonymous
2019-03-03T03:18:06+00:00

So I'm having a bit of a weird issue. I've installed windows 10 on a few computers before and have never run into this until now. I recently bought an ssd to boot my OS from, but running the install media usb doesn't seem to work right. I only used windows 10's install media tool. I should also mention I only have a keyboard, mouse, monitor and the install usb plugged in.

I created the usb (twice now), then shut my pc off, removed the existing hdd, then plugged in the ssd and the usb with the install tool on it. I boot into setup, make sure the drive is all unallocated space, and then hit new. I let it create the necessary partitions and then click next. I've also tried just clicking next with a totally blank ssd.

The setup tool runs normally, prompts a restart which is when I remove the install usb, if I don't remove the usb then it loops back to the installer again. When I remove the usb and then restart though, my pc prompts me to insert boot media into the drive and press any key. It doesnt seem to actually install the necessary files to download and install windows 10. No matter what I do, after the install media tool finishes and causes a restart I cannot continue with the installation. 

Any help would be greatly appreciated. I know it isn't a problem with another component because plugging in the original hard drive works fine. I've also plugged both drives in and scanned for errors on the ssd to no avail. I checked and there are files being installed on the ssd. It seems to work normally otherwise so I dont think it's a bad drive either.

Windows for home | Windows 10 | Install and upgrade

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  1. VARADHARAJAN K 9,726 Reputation points Volunteer Moderator
    2019-03-04T05:45:25+00:00

    normally ssd wonts give hardware problems , Before releasing it to public , person will check clearly

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  2. Anonymous
    2019-03-04T04:46:15+00:00

    I cant remember if it was Greg's suggestion or if I found it somewhere else, but I did try setting the ports to IDE instead of AHCI. At this point I'm going to try and exchange it tomorrow. I bought it from a staples in town so it shouldnt be an issue. I mostly just wanted to try things and make sure I have a case to exchange it. So far every other solution has not worked, the only thing I can think of at this point is it's an issue with the ssd itself, even if it doesnt show up in scans. I'm not sure what would cause the drive itself to be unbootable but I will try exchanging the drive and see if that works. Thank you a lot for your help and patience. Hopefully switching out drives works. I want to try installing on another drive anyway but do not have one that is going unused. So this will solve my curiosity. I would've liked proof it was the ssd itself before exchanging it but it should be fine. Once I try installing windows on a new drive I will report back.

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  4. Anonymous
    2019-03-04T04:07:13+00:00

    Hi,

    One more thing I should mention...

    I have had a couple of earlier SSD's that would not work with the Bios set for AHCI...

    They had to be set in Bios as SATA\IDE mode to be bootable...

    Most of the more recent SSD's I have used require AHCI as you currently have your machine set...

    I don't know if it is even worth the trouble to check...

    If it were me I would be making an attempt to return\replace it, if it is still possible to do so...

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  5. Anonymous
    2019-03-04T03:55:19+00:00

    Hi,

    You might contact HP and ask them why it is not recognized as a boot device...

    Or better yet, I would simply return it for a replacement, or exchange for a different brand...

    Without knowing anything about the purchase and\or exchange\return policies I can't be real specific...

    I have personally returned three SSD's that were not functioning, or performing properly...

    Two at NewEgg and one at Amazon...

    I had a bit of a problem with one of the returns to NewEgg in that they failed to tell me that they had to issue some type of a special return authorization, and not use the normal method... This caused quite a delay and confusion.

    This was because the drive worked, but was not the drive it was claimed to be...

    It was supposedly a 128GB model drive, and was labeled that way on the outside, but all internal specifications indicated it was a 120GB model... The company made both, and the performance was different between the two...

    Just mentioning this as a tip as something to ask about first if doing a mail return..

    NewEgg handles "Mislabeled Returns" differently than "Defective" returns, for instance...

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