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Hi there! It seems that the information you entered did not go through completely, can you please tell me more about the issue? Thanks.
Hi I was speaking to one of your agents
1472398955
of the name Cyril Y
Thank you for providing this to me, kindly provide me a few minutes to review the case.
np
Just to confirm the service is still running
Thank you for patiently waiting. Upon checking it here on our end. You are having issue with Windows update. Am I correct?
I am expecting to be able to run SC Delete wuauserv
to delete this Windows Update Service after restarting it had no affect on it
May I know what error you are having when you run the command?
There is nothing shown
background: https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/
I am following the procedure https://www.technipages.com/delete-services
How to Remove Services in Windows 10
Posted on July 17, 2018 by Mitch Bartlett 5 Comments
Remove services from the list in the services.msc utility in Microsoft Windows with one of these two options.
Option 1 – Command
You can also remove services using a command line. Hold down the Windows Key, then press “R” to bring up the Run dialog.
Type “SC DELETE servicename“, then press “Enter“.
“servicename” should be the exact name of the service.
Also, can you please tell me why are you trying to delete the Windows update services?
Se background link I posted
Please see the background link I posted
Yes I have seen it. Basically we can just disable it permanently on the registry but I think that may be a hard steps for you. Also I do not want to have a mistake and mess up your
PC.
I am unsure why the correct procedure will not delete a service with the correct management tools could you explain why it is not being deleted?
Basically Windows update services cannot be deleted, it can only be disable the update from automatically updating your PC.
The control procedures for disabling the service do not function . These are overwritten and the service starts running of its own accord when I have disabled it permanently.
The control procedures for disabling the service do not function . These are overwritten and the service starts running of its own accord when I have disabled it permanently.
And for you information disabling the update is not recommended on our devices since Windows updates also helps us fix some issues on the older version of our OS
Well I don't want it don't need it infecting my machine with the wrong code base software
I see, then if you don't mind I can access your computer and do the work. Are you cool with that?
Microsoft dump 66k of files .5Gigabyte for AMD64 on my machine which will not run on processor I call that a virus.
I am not on same machine
And its behind a firewall
I understand. Thank you for that. But if you really want to disable it I can send the steps on your email and perform it on your most convenient time.
You have not provided any correct updates since January as your update service is seriously flawed
yes please send it to my email
and also provide it here
I truly understand your side. I will be sending the email after the chat.
please send the information here
Sure thing, kindly save the information that I will be providing to you.
1- Open Registry (regedit)
2- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX\Settings
3- In the right pane, right click on a space/blank area> Choose "New"> Select "Dword (32 bit) Value"> Name it as DeferUpgrades and set the value to 1
4- On the same page, look for DeferFeatureUpdatesPeriodInDays and set the value to 365. If the value name is not existent, you need to create it just like the instructions in step
#3.
5- Open services.msc and look for Background Intelligent Transfer Service, Cryptographic Service and Windows Update Service>Stop them and set them as manual
6- Open File Explorer and navigate to C:\WINDOWS and rename SoftwareDistribution to SoftwareDistribution.old
6- Restart PC
Why is this not published as link on a technote
This doesn't work
I have tried it before Microsoft Office reinstalls it. When it detects the keys changed
Hence why I wanted to remove it
May I know what are you referring on the Microsoft Office reinstalls it?
yes that is correct
Basically the 2 is not related. When you install an app of Microsoft Office, it doesn't affect the Registry.
Well Microsoft does not start after this procedure messes with crypto services. It fails to recover or start up and you have to reinstall to restore it to working condition . Which
then installs Windows Update again !
I have already been round this route several times
I asked for a port and server address so that they ports and address could be blocked in the router. Its never been forthcoming
If you would like we can perform a custom or clean installation of your device since you might have done some major changes on your registry and other settings.
There is nothing wrong with my windows instal . It is just your Windows Update
Basically the steps that I have provided to you is to disable only the Windows update services of your device and not the crypto services.
which I have deleted SoftwareDistribution folder in windows more times than I have had breakfast since january
Have you tried modifying your registry? And can you also provide me the steps that you have done?
1.
I have already explain this procedure 1 - 6 Does not remove the Windows Update .
2.
I have asked you how to use the windows management tools to delete this service from my machine
3.
I have asked previously to be provided with port address and address of the remote windows server supplying updates so that it can be blocked in our router
I'm afraid we cannot provide it because the Windows update is automatic. And the only to disable the automatic windows update is the steps that I have provided to you.
And also, I will be reporting your issue to the engineering department. Because honestly this is the first time that I have encountered this kind issue, not being able to disable
the update services.
I have already informed you twice giving reasons why these steps you have provided do not work
This doesn't work either reporting this to everyone
its already been reported to everyone at Microsoft. I have been trying to resolve this since January
It is now May
5 months later
There has not been one helpful suggestion as a result of those reports
Okay, if you don't mind I can take over your computer and proceed with disabling the services, I will make sure to disable it all.
Do I have to report this as a virus to Norton as it is clear from what you have told me that it is self-replicating and dumping material 66K files which are incompatible to my system
onto a hard drive connected to it!
Can you please inform me what other steps I should be require to do to mark these malignant files you call Windows Update as a verified virus?
I perfectly understand where you are coming from. If none of the advanced steps didn't work, we can do a remote access to the affected device for me to check it. I will also check
the availability of our higher level of support for further assistance.
Why is your own Microsoft Anti Virus protection not cutting in and detecting this malware
This falls under our No charge support.
?
which seems centered around this service WSUS: wuauserv
Actually, we have windows defender full scan and offline scan.Sometimes Windows Defender Antivirus might find malware that it can’t remove—for example, highly persistent malware
such as rootkits. If that happens, it will prompt you to run Windows Defender Offline, which is already installed with Windows 10.
Would it be alright if we do a remote session so I can check it further?
Well I have clearly shown you that WSUS: wuauserv is self replicating and dumping 60K of incompatible files on to a hard drive which has Windows Professional 10 on it. It is clear
none of your procedures can disable this process. Why then is Windows Defender not doing its job
Please refer to my previous comments
Have you also tried the steps under this link:
https://social.technet.microsoft.com/Forums/office/en-US/abde2699-0d5a-49ad-bfda-e87d903dd865/disable-windows-update-via-powershell
please hold
Sure thing.
Sadly that is only available on WindowsServer
If that's the case, we only have one last shot for this which is to do a custom installation process. This will remove any faulty system files and correct the services that are not
properly running on your device.
We can just download an ISO file and directly run it to the affected device
We can still keep your files, but the apps you installed needs to be redownloaded again
Yes but it will not remove this malware WSUS: wuauserv
Its actually not a malware, its a service for windows updates that is default to windows devices.
I asked you provide us with a Microsoft written version of Ntlite free
But it will reconfigure its function for you to be able to disable the services of windows updates in the future as any changes doesn't apply on your PC due to file misconfiguration
as of the moment
I can make and exemption for you and prepare it as an email
WSUS: wuauserv has the same MO as a virus and malware self replicating and downloading foreign corrupting software which will not run on the processor it is being downloaded too
]
I am sure Norton would define this as a virus
Have you tried using Norton then?
A computer virus is a type of malicious software that, when executed, replicates itself by modifying other computer programs and inserting its own code. When this replication succeeds, the affected areas are then said to be "infected" with a computer virus. Computer virus - Wikipedia https://en.wikipedia.org/wiki/Computer\_virus
I ask you to provide the correct steps to report this fully as a virus under the definition WSUS: wuauserv
Sorry I cant do that as it is NOT a virus. is a windows update service which is default to windows machines
Ive seen here that you've been contacting us back and forth with issues you are creating with your device.
You are in error I am afraid I have already given you the definition from WIKI
Please provide me the method to report this as a registered virus under the name WSUS: wuauserv
I understand, but you cannot find anywhere about wuauserv being a virus
That is because you are not providing me the correct steps to register it
are you therefore not acting in regard to the service agreement
You can use the feedback hub application found once you click on Start menu and have this reported
to protect services
I have done that it did nothing no answer
I require you to provide a website independent to Microsoft that this evidence can be sent to confirming this WSUS: wuauserv is in fact a virus which cannot be removed
I can get a follow up about it and you can provide your email account to me so that I can send you an email as soon as we have the feedback from our Management regarding this
Its not a virus though
Please provide the steps to register a new virus?
So that at least I can act inline with service agreements
I repeat A computer virus is a type of malicious software that, when executed, replicates itself by modifying other computer programs and inserting its own code. When this replication succeeds, the affected areas are then said to be "infected" with a computer virus. Computer virus - Wikipedia https://en.wikipedia.org/wiki/Computer\_virus
If there is nothing else that I can assist you with, I can go ahead and close this chat session
WSUS: wuauserv has exactly the same nature described on this wiki page.
It is not.
https://en.wikipedia.org/wiki/Computer\_virus
Well it will not be currently as you are not providing me with a clear procedure or outcome how to register a new virus.
It is not telling that WUAUSERV is a virus.
I have defined this is in this email
You did not admit the clear thought processes were wrong
If you like to know more about it, you can also refer to
https://en.wikipedia.org/wiki/Windows_Server_Update_Services
https://en.wikipedia.org/wiki/Computer\_virus aka WSUS: wuauserv is inserting 60k of files into my system which are designed to not be compatible and therefore corrupting in nature. It is self replicating and cannot be removed If you turn it off it comes back on again
I don't know how to make this clearer to you
There is no mark that this is a virus, please understand that Microsoft wont let any harm to any of our customers devices.
Well you are harming my computer equipment and have been doing this since January 2019
That cant be possible if you have windows defender active or any AV software like Norton that you have mentioned.
If there is nothing else then, we can do close this chat session.
You have been served legal notice to stop sending these files to our systems
I will share this on your chat services
Thank you for contacting Microsoft Windows Support. Have a great day/night.
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