[DRIVER_POWER_STATE_FAILURE][Asus Vivobook S15 S510UN]Constant BSOD Windows 10[version: 1809]

Anonymous
2019-01-13T07:46:00+00:00

Hi,

I am using Asus Vivobook S15 S510UN running windows 10 1809[OS build:17763.253], I have been facing regular DRIVER_POWER_STATE_FAILURE and  VIDEO_DXGKRNL_FATAL_ERROR BSOD after windows 10 october update. 

I tried different fixes mentioned in forums and even tried to many nvidia drivers from one mentioned in Asus website and also from nvidia website[Using DDU]. But till now i couldn't able to get past BSOD. So i thought sharing here. 

Below you can find last 3 Mini dump file[and one Memory.DMP after latest crash], Msinfo32 and nirsoft driver view details. So any suggestions and solutions can be really helpful.  

One drive link: https://1drv.ms/f/s!AvYJCaSRFtREjkZX2GvhTrPuYByt

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

67 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-01-23T15:08:50+00:00

    Update

    After unable to find the solution, so I thought of giving try for downgrading.

    I downgraded to 1709 on 13-01-2019 after giving try to all the fixes from internet and also tried contacting Asus through online chat, but still the issue was there even after trying their troubleshoot.

    After downgrading to 1709 , BSOD issue stopped. I have been using the system from last 10 days with day to day work load which includes active use of Nvidia MX150 graphics and i am successfully able to close my day without any BSOD.

    Steps i followed to downgrade can found in below thread:

    https://answers.microsoft.com/en-us/windows/forum/all/roll-back-from-windows-10-1803-build-to-1709-after/b7610710-626e-424b-afe9-582f02ace418

    If anybody has suggestions please let me know and if i face any issues will update here.

    [Note: Yes. I didn't tried 1803, just for safer side. If anyone can able to run the same configured machine in 1803 without issues, please leave a feedback]

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-01-13T12:47:43+00:00

    Had two more BSOD with latest drivers from nvidia website. Minidump attached for one crash and another minidump shows 0kb size and when it is viewed through bluescreen viewer shows as below image:

    Minidump: https://1drv.ms/u/s!AvYJCaSRFtREjkszUr9W0GNai236

    Was this answer helpful?

    0 comments
  3. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2019-01-13T12:28:57+00:00

    OK

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-01-13T09:16:58+00:00

    A. Analysis Results

    1. File Name: 011219-44859-01.dmp

    DRIVER_POWER_STATE_FAILURE (9f)

    IMAGE_NAME: pci.sys

    1. File Name: 011319-68218-01.dmp

    DRIVER_POWER_STATE_FAILURE (9f)

    IMAGE_NAME: nvlddmkm.sys

    *** WARNING: Unable to verify timestamp for iaStorAC.sys

    1. File Name: 011319-43812-01.dmp

    This is a 0 byte file, hence not useful for analysis

    B. Third Party Drivers

    1. nvlddmkm - nVidia

    Driver Date - 4-Dec-2017

    1. iaStorAC.sys - Intel RST Driver

    Driver Date - 4-Dec-2018

    C. Recommendations

    1. Create a system restore point so that if something wrong happens you can revert.

    Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

    1. Your nVidia driver is very old. The driver date is 4-Dec-17. Go to computer manufacturer's website and see if any driver is released after 15-Nov-18.
    2. Download latest driver Intel RST driver from and install https://downloadcenter.intel.com/download/27984...

    Download SetupRST.exe

    1. Also check for Windows updates as pci.sys is also named. If there is any update from Windows side, that would also flow in.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hi Vijay,

    Thanks for the report analysis.

    1. Done
    2. There is no driver release from manufacturer after 15-Nov-18. [Now i am trying latest driver from Nvidia website]
    3. Ok. will try and update intel RST driver.
    4. There are no update pending from Windows side.

    Was this answer helpful?

    0 comments