You Phone/Companion Connection-Link

Hi,

Try this, if you are stuck on Check Your PC:

1. If you have multiple accounts in Windows, check "Shared Experience Settings" in Windows and click on "Fix Now".

2. Right-click on "Your Phone" app in Start Menu and select "Settings", it will sync with your phone and send notification to your mobile.

After that it will automatically ask on your mobile for required access (accessibility, notification access, etc.).

Thanks :)

Got it working...

Phone:  Samsung Note 10+

Microsoft Windows [Version 10.0.18363.535] (1909)

ensure the following:

1)  On android > Settings > search for Notification Access > Notification Access > Find Link to Windows and enable

2)  Disable Pi-Hole or any tracker blocking software you have

3)  On Windows reset the Your Phone app in Settings > Apps & Features > Your Phone > Advanced Options > Repair, Also do the Reset.

4)  On your Android device clear cache and clear data of app in > Settings > Apps > Your Phone Companion, Force Stop > Storage> Clear cache, Clear data

5)  Uninstall updates and re-enable or Update Your Phone Companion

6)  Launch Your Phone Companion on Android.  I found this part troublesome as it wasn't showing up in my launcher.  To handle this I installed it from the Google Play Store.  After this it showed up in my Finder app search application.  Once this was running it asked me to sign in to the app.  Take it to the next screen after signing in and then move to your PC.

7)  Start Your Phone app on Windows 10.  At this point, I was then sent the text notification on my PC.  Nothing to do here other than Accept.  

I hope this helps someone.

Q2Do: Please try...

Used an abridged version of this advice and did: (have a Note 9 Phone)

1- On my Android: 

Settings / Apps / Opened Your Phone Companion / Storage / Clear Data & Cache (accept yes if it asks) / Close Settings

(I did not uninstall the App on my phone and re-install it)

2- On my PC:

in search on the bottom left, put in "programs" and choose: Add or Remove Programs

search for Your Phone (I did not have the option to uninstall)

Choose Advanced Options

Choose Repair (it puts a check mark that it is done)

Choose Reset (it puts a check mark that it is done)

Choose Terminate (it gives a warning it will disconnect everything, but that is good...that is what you want it to do...clear it all)

Close this.

3- Start the process again on the phone and the PC app with the software and it worked!

Thanks Gilles G! :=) 

2 more notes:

a) I had my mobile phone on wifi to be on the same network as my PC when they connected.

b) After it worked and they were connected, in order to NOT Have to have my phone on WIFI any longer to sync, I did:

On Your Phone App on your mobile phone

Go into:

Settings

Sync over mobile data

turn that to ON

then back out.

now you do not have to be on Wifi any longer to sync!

I have a similar issue but I am not using a hotspot.

I cannot connect the PC to my phone. I have tried every troubleshooting guide that I could find on the internet, including the one available in the "Your Phone" Windows app with no success. It seems like many users are reporting similar connection issues in the app review on Google Play but the developers' email does not work (*** Email address is removed for privacy ***).

The PC app correctly sends the request to the phone and the phone correctly displays the notification but it is not possible to click the "ALLOW" or the "DON'T ALLOW" button in the notification received on the phone. It does nothing.

If I click the Allow button from the Your Phone Companion Android app, it goes to the "You're all set" window and when I click "Done" it goes back to the "Get started" window.

The Windows application times out after a while and goes back to the "Check your phone" windows with a button "Resend notification".

No, I mean that the first connection is better done in direct wifi router.