Windows UPDATE "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

Anonymous
2019-01-31T02:56:05+00:00

What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

UPDATE is KB4476976 (OS Build 17763.292)

And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

Thanks.

William Hill

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-31T18:48:39+00:00

    cant update or download apps 

    error code from the store: Code: 0x80072EE2

    with update says im uptodate

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  2. Anonymous
    2019-01-31T18:30:32+00:00

    Microsoft I think we can safely say that its either something wrong on your end or Comcast and BT DNS are not working on your servers. Either way please fix it!!!

    https://news.softpedia.com/news/windows-update-not-working-you-re-not-alone-524777.shtml

    Good information.

    For Comcast/Xfinity users: https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address

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  3. Anonymous
    2019-01-31T18:21:18+00:00

    Microsoft I think we can safely say that its either something wrong on your end or Comcast and BT DNS are not working on your servers. Either way please fix it!!!

    https://news.softpedia.com/news/windows-update-not-working-you-re-not-alone-524777.shtml

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  4. Anonymous
    2019-01-31T17:58:53+00:00

    ok thanks, I will check again tomorrow evening

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  5. Anonymous
    2019-01-31T17:42:49+00:00

    Update servers are currently down and you look to be affected by this issue. Please wait for another 24 hours and see if the issue persists.

    I've had this same issue with updating on two different PCs since Tuesday evening (29th January 2019), so the servers should really have been flagged as a serious problem before now. 

    I'm UK based, using TalkTalk as my ISP. Even little things like connecting to the Microsoft-App store takes forever (or just doesn't connect after a delay of several minutes 'loading'), with the same issue with some online Microsoft apps of non-connection.

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