Error 805a0193 on WP8.1 devices when downloading/updating apps from the Store - NOW RESOLVED

Anonymous
2018-12-07T12:38:51+00:00

I recently bought a Nokia Lumina 640 because i want to get some windows phone games for achievents. The first thing i try and download gives me this error.

I have searched and searched and i cant find a definitive answer on what the issue is and how to resolve it. It seems to be some error with my network, but what error? Is it a port thing? What ports does it need?

I did the steps the microsoft website suggests, which were to: manually change my time, manually sync my email, make sure to update my microsoft account, and finally, to reset my phone. None of that worked so i am looking for real answers.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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RedSpook-9082 4,765 Reputation points Volunteer Moderator
2018-12-07T19:08:28+00:00

This error usually comes up when there is a problem with the store on the Microsoft side. Usually the problem is resolved in a few days, please do not do anything with your phone, router or any other piece of equipment, no resets or reinstallations will make any difference and you may lose apps which are no longer available in the store. The solution can come only from MS and the only thing you can do is wait, no matter how frustrating it is.

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  1. Anonymous
    2018-12-07T14:52:33+00:00

    Same issue. Tried to update Whats App and stuck! Help please!

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  2. Anonymous
    2018-12-07T17:38:16+00:00

    Dear support

    Good day I have a

    Model: Microsoft Lumia 640 LTE 

    Software: Windows Phone 8.1 Update 2

    When I go to the phone store and try to download an app an error pops out!

    saying "there is a problem completing your request please try again later

    inquiring minds might find this error code helpful 805a0193"

    -I haved tried connecting to other network

    -Even reset the phone

    -Creating a new microsoft account 

    -change my date and time 

    what else should I do update it? 

    -Or I cant ?

    Please help me I had never experienced this types of problems

    Juan Guerra 

    12/7/18

    United states of america

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  3. Anonymous
    2018-12-07T16:42:23+00:00

    Same issue happening with all app not WhatsApp

    I was only try download whatsapp but code occuring

    This type of activity happens from last2 months

    Hwlp.me to fell.free

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  4. Anonymous
    2018-12-07T16:59:35+00:00

    The issue is the SAME for all the apps and updates of the same Microsoft existent . The store is offline for 8.1 ?

    At final after an hard reset the issue is the same.

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