Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2018-12-22T20:51:09+00:00

    Hi Beverley

    Thanks for keeping me informed, you seem to be getting more info than I have managed. Did these steps work for you?

    Paul

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  2. Anonymous
    2018-12-22T20:26:17+00:00

    hi paul

    just got this from Lenovo

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our<br> response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. <br> ---
    Subject
    Operating system related issues
    Response By E-mail (Jacob)<br>(21/12/2018 01.05 PM)<br><br><br>Hello Ma'am, <br><br> <br><br>For this issue we do unfortunately have to ask you to wait on a Microsoft patch to resolve this. <br><br> <br><br>However we do have a potential workaround solution for this; <br><br>A resolution for your Bitlocker issue may be to run recovery media after your devices battery has been drained. <br><br>Please spend the next few days draining this battery as you see fit. <br><br> <br><br> <br><br>In the meantime please create yourself a Recovery Media using the below steps (on a separate device); <br><br>Here is the link of the Microsoft page: https://www.microsoft.com/en-us/software-download/windows10 <br><br>And the direct link for the tool: https://go.microsoft.com/fwlink/?LinkId=691209 <br><br>(Follow the steps on the first link to create an installation media on a USB drive) <br><br> <br><br> <br><br>When this is created and the battery is completely empty please follow the steps below to run this; <br><br>https://download.lenovo.com/km/media/attachment/win10%20rusb%20pub_en_english_sp40m55672.pdf<br> <br><br> <br><br>Please do ensure that your device is fully drained of power and that you start this process as soon as you place the device on charge to provide power. <br><br> <br><br>Kind Regards <br><br> <br><br>Jacob <br><br> <br><br>Lenovo UK <br><br>120 Faraday Park <br><br>Faraday Road <br><br>Dorcan <br><br>Swindon <br><br>SN3 5JF <br><br>Tel: 0333 777 3991 <br><br>Tel (IE): 1890 928 860 <br><br>Fax: +44 (0) 871 200 2079 <br><br>Web: www.lenovo.co.uk <br><br> <br><br>Lenovo Customer Support Service <br><br>Please make sure to reply within 5 business days. Afterwards your service request is automatically closed. <br><br>Privacy Statement: Lenovo is a global organization with legal entities, business processes, management structures and technical systems that cross borders. In conducting our business with you whether in relation to a request for service or in connection with<br> other warranty or services matters, we may transfer your information to any country in which we do business and may provide it to entities acting on our behalf in connection with warranty and services. Our privacy practices are designed to provide protection<br> for your personal information, wherever it may be stored and used, in compliance with all applicable laws, this privacy notice and our privacy policy. <br><br>For further information on privacy policy you can go to Lenovo Privacy Policy.<br><br><br>Customer By (BEVERLEY page)<br>(18/12/2018 09.26 PM)<br><br><br> <br><br> <br><br>AFTER WINDOWS 10 UGRADE NOV 2018 <br><br>MACHINE ASKS FOR BIT LOCKER RECOVERY KEY <br><br> <br><br> <br><br> <br><br> <br><br>have been through every thing that yourselves and microsoft <br><br>have advised me to do nothing works can you inform me off the latest update to resolve if needs a new motherboard <br><br>how much and will it fix <br><br> <br><br> <br><br> <br><br> <br><br>still not working

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  3. Anonymous
    2018-12-18T18:03:47+00:00

    hi PAULW656

    it cannot be the motherboard as the drive is locked via the Microsoft account setting I agree that  the drive and  TpM  module are all part of the motherboard ie soldered on but when I spoke to LENOVO they said even if you changed the whole motherboard the issue would still be there 

    points again like I said to our accounts plus even if they come up with an update unless it gives you a fully bootable option  which we don't have

    AND IF WITH UPDATES FROM MICROSOFT CAN TURN OFF AND ON  BITLOCKER  AND EVEN STOP PEOPLE DOING A  A LARGE UPDATE WHICH IS BIGGER THAN YOUR WHOLE HARD DRIVE  WE DO NOT STAND A CHANCE

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  4. Anonymous
    2018-12-18T17:45:00+00:00

    Hi.

    Latest reply 

    "Thank you for contacting Lenovo,

    I am very sorry but unfortunately we still do not have a solution for the Bitlocker issue. We are still working alongside Microsoft to solve this problem"

    Thanked them and said will contact the again later this week. I agree with you, we have to keep on at them otherwise nothing will get done.

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