Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2019-04-14T00:01:57+00:00

    I agree with your assessment. My Ideapad updated automatically this morning, and now it is useless. The text bar to input any key code will only accept one character, not a key code of 32 characters. Plus, there is no way to get the key code from Microsoft. Hope someone can resolve this shortly, or I'll be throwing the tablet away.

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  2. Anonymous
    2019-04-13T23:50:52+00:00

    Paul we did the same of course, but now the Laptop wants to update, what are you going to do when you get to this>

    Update and risk the same problem or just block all updates.

    I now have the Bit Recovery Key but still don't trust it.

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  3. Anonymous
    2019-04-13T18:07:21+00:00

    Thank you Paul!

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  4. Anonymous
    2019-04-13T13:10:06+00:00

    Thanks for the update! 

    I called again yesterday and Microsoft told me the latest action they recommend is to (surprise surprise!) call Lenovo and see if they can enable a secure boot UEFI (no, they cannot) or else get them to downgrade the BIOS to the previous version (ie the one before Microsoft's update that created this issue) which Lenovo also confirmed they cannot because they don't keep copies of the BIOS. 

    Another waste of time and nothing done.....five months and Microsoft cannot provide a solution

    Kind regards

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