Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2019-01-24T12:33:05+00:00

    hi barbaraallen -Guthrie

    did the repair shop sort your machine out I would love to know

    regards beverley page

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  2. Anonymous
    2019-01-24T12:28:52+00:00

    hi paul

    the latest round of LENOVO/MICROSOFT ISSUE BIT LOCKER

    still no resolve from either but Microsoft engineers are now aware of the issue ???? after 2 months

    and are working hard on a fix if I could find away to send you the agent online transcript you would pay good money for such a comedy  .

    regards brrpage

    has any one got a computer shop to resolve issue

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  3. Anonymous
    2019-01-13T14:39:48+00:00

    Thanks for the reply :o)

    Unfortunately, I get no prompts whatsoever. When I turn it on with the Novo button, I get a menu but every single one I select only ends up with the error message, and one of them I recall does mention other devices but that ends up the same, *sigh*

    I thought at first it was due to a Windows update but it had also asked me to update my Microsoft account, which I did. From what I've been reading a few others did only the account update and ended up with this problem and one mentioned it had something about Bitlocker being linked to the Microsoft account and that was causing the problem. If that's so, when you get yours back from the shop you might want to avoid doing that. Mine had been prompting me for months and I'd been ignoring it until the other day. 

    Ah yes... the old days! (aka the days we had control LOL)

    Best,

    Claire

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  4. Anonymous
    2019-01-13T09:06:11+00:00

    Hi ClaireN1

    My license key was in a booklet that came with the ideapad. From what I know no one has had any luck with the 'workaround', so I am still waiting for Microsoft to sort the problem. When my laptop is on the blue lock screen it stays on constantly, maybe try going in to the troubleshoot options see if being on a different screen helps. That's the only thing I can do with my laptop is go to the troubleshoot screen which allows you to turn the laptop off or go to command prompt etc.

    Sorry I'm no help, bit like Lenovo and Microsoft really, maybe I should set up business for myself then, couldn't be any worse, lol.

    Paulw656

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