Accidentally Uninstalled Biometric using Device Manager and its not coming back

Anonymous
2019-01-10T04:37:08+00:00

Hello,

I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works. 

I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.

I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.

Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".

I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck. 

I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!

Here are some system stats:

Processor: Intel i5-4690

RAM 16 GB

OS: Windows 10 Pro

Version: 1809

Build: 17763.253 (I am in the release preview track)

GPU: Radeon RX 580 Series (XFX brand)

Radeon Software Version: 18.40.21.06

Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2020-07-01T08:06:24+00:00

    I found this file also another location. You can search in the windows directory for helloface.inf

    C:\Windows\WinSxS\amd64_microsoft-windows-hello-face_31bf3856ad364e35_10.0.17763.168_none_7602b0b5b863fb92 its for example for me. All you need to do is, right click and install.

    Please try!

    ^This above solves the issue. Right click & install. Thank you for this 

    DenizSelçok

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  2. Anonymous
    2020-05-11T21:45:02+00:00

    wait are you talking about PC windows 10 or phone? Description I gave you was for a computer though not  phone

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  3. Anonymous
    2020-05-11T20:14:20+00:00

    I have had this issue sense I updated my finger print scanner about a month ago. I have tried a lot of fixes and nothing has worked until now. Thanks for the great information and easy fix......

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  4. Anonymous
    2020-05-10T21:14:32+00:00

    Thank u I'll give that a try in the morning I've been trying to fit this for a few days it was my son resetc his phone and I can't sign in or create an account on my Nokia lumia 630. If that doesn't work will a hard reset work 

    X

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  5. Anonymous
    2020-05-10T20:51:54+00:00

    i dont seem to have the group policy editor in my laptop, is it something you have to additionally install?

    I am now use in my son's Nokia l7mia 630 he rest it it used to be on a business simply I think voda phone for some reason as it was fee everything on plan contract . He restetold the but it's not let in me sign in or create an account can some one plzzzz help .

    YES ,Group policy editor is a configuration manager for windows that makes it easier for you to configure windows settings .you install it and it enables itself  .for more information visit that link https://www.itechtics.com/enable-gpedit-windows-10-home/

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