Try to re-install these drivers.
https://www.microsoft.com/en-us/download/details.aspx?id=49498
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hello,
I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works.
I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.
I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.
Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".
I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck.
I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!
Here are some system stats:
Processor: Intel i5-4690
RAM 16 GB
OS: Windows 10 Pro
Version: 1809
Build: 17763.253 (I am in the release preview track)
GPU: Radeon RX 580 Series (XFX brand)
Radeon Software Version: 18.40.21.06
Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try to re-install these drivers.
https://www.microsoft.com/en-us/download/details.aspx?id=49498
Have you tried the INF tip and restore to a previous checkpoint?
If you have, try to check that your Windows Biometric Service is running.
I have the same issue with Windows Hello not working with my camera on a Surface Pro 4 afer latest windows updates. Have tried troubleshooting with biometric service and rolling back drivers etc to no avail.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
Go to the top and Scan for hardware changes.