Have you gone to Device Manager and at the top did "Scan for hardware changes"
Accidentally Uninstalled Biometric using Device Manager and its not coming back
Hello,
I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works.
I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.
I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.
Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".
I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck.
I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!
Here are some system stats:
Processor: Intel i5-4690
RAM 16 GB
OS: Windows 10 Pro
Version: 1809
Build: 17763.253 (I am in the release preview track)
GPU: Radeon RX 580 Series (XFX brand)
Radeon Software Version: 18.40.21.06
Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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114 answers
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Anonymous
2020-04-21T04:19:01+00:00 -
Anonymous
2020-04-10T01:46:18+00:00 You are a genius thanks a lot it solved my problem perfectly. god bless you
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Anonymous
2020-04-05T11:35:08+00:00 When I right-click on the file there is no option for install. How should I proceed?
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Anonymous
2020-04-01T14:26:22+00:00 Thank you Smittychat.
You helped me think straight.
Contacting the manufacturer helped me go straight to their site.
And i found the drivers to download for my Windows Hello Face.
Thnak you very much.
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Anonymous
2020-03-08T18:09:46+00:00 This fixed the issue! Thank you so much for the fix! Great day.