2018-11 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) - Error 0x80070643

Anonymous
2019-01-17T03:12:47+00:00

2018-11 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) - Error 0x80070643 - This just showed up today. (1/16/2019)  I have tried 4 times and each time it won't install. 

However, when I looked at update history, I see the following:

2018-12 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057)  - Successfully installed on 1/12/2019

So why is Windows Update trying to install an older version of the same file?  And if it should not be doing this, how do I make it stop trying?

Thanks,

Sheila

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-01-17T04:12:19+00:00

Hello,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Usually Windows keeps installing same update, when update database is corrupted.

Please try these suggestions:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Close Command Prompt and see if Windows Updates works fine then.

UPDATE (19/1/19): If you're getting 'System error 5 has occurred, Access is denied' while trying above mentioned steps, you need to first uninstall KB4023057 from Settings app > Apps > Apps & features and reboot the machine. 

Then you can successfully install the update KB4023057 again, using Windows Update feature. This worked out for many users, so you can give it a try!

Hope this helps!

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Günter Born 49,461 Reputation points
2019-01-17T17:20:46+00:00

The fact that it is showing up for so many users might mean it is a known issue. For those who are encountering this, see the marked answers in this thread.

I would say, the marked answers aren't catching the issue. Error 0x80070643 raises due to the fact, that an older version of KB4023057 has been installed already. 

Solution: Uninstall  KB4023057 via the App list, reboot and then it should install. See also the remarks within my blog post: 

Windows 10: Update KB4023057 re-released (1/16/2019)

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Anonymous
2019-01-19T04:27:13+00:00

Well, after I thought it was fixed, it came back again.  So I did the uninstall thing in Apps and Features, rebooted, told Windows to see if there were any updates, and it found the new 1809 update.  After that, it seems, so far, to be fixed.

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  1. Anonymous
    2019-01-17T15:15:00+00:00

    I'm having exactly the same problem on three computers.  I have tried all the suggestions and none of them work.

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  2. Anonymous
    2019-01-17T14:57:32+00:00

    I had the same issue and have spent the last 2 1/2 hours trying to fix it. I have used all of the suggestions given here, the Troubleshooter, Support Pages, and the Virtual Assistant. None of those worked.

    Since the ONLY problem I was having was that this older update was not installing, (newer updates do without problems), I decided to just skip that and "hide it" as suggested here.

    On this version of Windows 10, "Hide Update" is not an option, like it was in earlier versions of Windows. Microsoft keeps things dummy-proof and tries to protect us from doing things they don't want us to do.

    However, by using the Virtual Assistant (Get Help) and doing a search for "hide update Windows 10", I found "there is an app for that".

    Download the app and run it as Administrator. Restart, and go back to Windows Update. The Failed Update is still there and showing the failed error. Click Retry and it disappears and the client then downloads the next (newer) update. Since the newer update is a "Cumulative" update, one would think that it includes, or fixes, older updates. The update information (KB info) does not state that it does, so I don't know. Your mileage may vary.

    What is interesting is the description for the update that failed. Go to Update History:

    2018-11 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) - Error 0x80070643

    Failed to install on ‎1/‎17/‎2019 - 0x80070643   and click the link.

    "This update includes files and resources that address issues that affect the update processes in Windows 10 that may prevent important Windows updates from being installed. These improvements help make sure that updates are installed seamlessly on your device, and they help improve the reliability and security of devices that are running Windows 10."

    So the update that will not install and fails with an error is designed to fix the problem of updates not installing and failing with an error.

    OK, sometimes the Windows Update Client needs these types of fixes. BUT, "This update is not offered through the Microsoft Update Catalog." Which means you cannot download the standalone fix and must rely on the Windows Update Client to download and install the fix.

    Who's brilliant idea was that?

    Anyway... if you are not having any other problems, use the App and hide the failed update and get on with your day. I think we have better things to do than to fix an operating system that should be working seamlessly in the background. <end of rant>

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